What are TomTom upto?

[LesP2008]

Just had the most incredible phone chat with TomTom support regarding the updating of the new maps.
We all know the issues with the file size and removing items from your device to make the new maps fit on.
Well last night i started to update after about 40 minutes, and this is with a superfast fibre connection, the update would fail on 52% and restart, and fail and restart and so on.
This morning i tried again, for a fleeting moment a page would appear telling me to remove items from my device to make room for the maps then before i can do that the page changes to update and again the cycle just goes on.
So i now ring support with the number on the website, that is now history and a new number is given over the phone, i ring and explain what is happening and wait for it..... the lady tells me to ring my anti virus supplier and tell them to change their settings to allow tomtom to complete their update. After falling over with laughing i asked this lady if she was for real and would she really expect Bitdefender to change their program settings for me.
I told her she was not much help and rang off, continued with the update again and lo and behold it loaded flawlessly, ffs, what is going on.

[dhn]

In fact, antivirus software (esp. Kapersky) and/or firewalls have been known to impede proper transmission at times.
_________________
David

[Kremmen]

Turn off AV to allow all inbound traffic

I did that once, ages ago, and when I restarted Norton it found 3 or 4 nasties had come in as well.
_________________
DashCam:
Viofo A119 V3

[LesP2008]

in fact, if you allow tomtom through your firewall and allow the use of all ports that the process uses it shouldn't impede anything should it, but this is tomtom software we are talking about.

[mmm-five]

4 minutes to download, but a fair bit longer (10 minutes) to transfer to the device & install!

[LesP2008]

Strange, since my chat with tomtom, the map loaded without a hitch but the my connect app shows the map at 3824mb free space as 3188MB yet the 1005 is only supposed to have 4gb of storage or so i thought.

[mmm-five]

[LesP2008]

Ah that explains it, my device is a caravan thing, dunno how i got that, never owned a caravan or a tent in my life. Still a little strange how the last updates were too big now suddenly i have all this "new" space, either way 'i'll take it.

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