Computer will not recognise my Garmin BriveAssist 50 LMT-D

bratton0402 · Occasional Visitor Joined: Mar 13, 2008 Posts: 4

I have a DriveAssist 50 LMT-D that has been working well. However, all of a sudden the laptop will not recognise it when I connect with any of my USB cables. I am using Windows 10 and Firefox. I tried Garmin and their help has done no good. Has anyone had this sort of problem and sorted it?
David

sussamb · Posted: Fri Mar 31, 2017 10:35 am Post subject:

Win10 does have issues with mtp devices, there was also a Win10 'update' a while back that made it even worse.

The simplest way to resolve it is to switch your drive to Mass Storage mode. Or google Win10 mtp issues and you'll find numerous 'fixes'. To switch to mass storage:

1. Start device by itself and go to Volume Screen.
2. Press the upper right hand corner of screen for 10 seconds.
3. The Developers Screen will pop up
(may see Configuration and Settings, if so select it)
4. Scroll down to MTP SETTINGS
5. Change from AUTO DETECT to MASS STORAGE
6. Shut down the device and connect to PC
7. It should now connect in mass storage mode.
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Biggles500 · Posted: Fri Mar 31, 2017 10:39 am Post subject:

I have a DriveSmart 50LMT-D. Computer W10. I noticed from day 1, of connecting, that my computer can take up to 5 minutes to recognise the Garmin. I took this as normal, but maybe there are issues causing this that I'm not aware of.

I initially wondered if the battery state, has a bearing on this?

However, not sure if this relates to the problem your'e experiencing.
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M8TJT · Posted: Fri Mar 31, 2017 6:23 pm Post subject:

Have you switched it to mass storage?

pcaouolte · Posted: Sat Apr 01, 2017 7:14 am Post subject:

Are people leaving their units in mass storage mode? I just switch to mass storage mode to do a backup and then switch back. Are there any issues with leaving it in mass storage mode? I don't really understand why it has two modes.
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Paul

sussamb · Posted: Sat Apr 01, 2017 7:22 am Post subject:

I leave mine in mass storage all the time, no real downside as far as I know apart from it's easier to mess up the file structure Wink

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pcaouolte · Posted: Sat Apr 01, 2017 7:45 am Post subject:

Ok, thank you. I'll switch mine permanently then.
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Paul

M8TJT · Posted: Sat Apr 01, 2017 7:51 am Post subject:

Biggles500 · Posted: Sat Apr 01, 2017 12:01 pm Post subject:

M8TJT · Posted: Sat Apr 01, 2017 2:22 pm Post subject:

But has it fixed your problem?

Biggles500 · Posted: Mon Apr 03, 2017 10:22 am Post subject:

M8TJT · Posted: Mon Apr 03, 2017 10:51 am Post subject:

Biggles500 · Posted: Tue Apr 04, 2017 10:25 am Post subject:

Ok only connected up once this morning, with the unit switched off. Took about the same time 25-30 secs to be recognised by W10.

Certainly an improvement from before. Thumbs Up

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