Garmin Nuvi 2699LMT-d

SamIOW · Posted: Fri Oct 16, 2015 2:20 pm Post subject: Garmin Nuvi 2699LMT-d

Hello,

I purchased the above 10 days ago and spent about 6 hours downloading the latest maps updates which was fine.

Then around a week later I finally got round to seeing if it was working ok, Wrong not sure if I just have been unlucky or what!! everything was fine for about 9 - 10 minutes and then it shut down and rebooted which when you select the agree it would reboot again over and over again. Never allowing you to actually go any further. I thought it might have been and power lead problem , so I pulled out the lead bit still the same problem,, plus it was fully charged.

Has anybody else had this problem???, They are going to replace it but I have to wait for a week for them to get another replacement , and i'm going away next Sunday!!!

Regards,

Sam

sussamb · Posted: Fri Oct 16, 2015 2:34 pm Post subject:

You could try a master reset ...
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SamIOW · Posted: Fri Oct 16, 2015 2:38 pm Post subject:

BAVC10 · Lifetime Member Joined: Dec 20, 2005 Posts: 757

Where did you purchase it from as most retailers will exchange it within a 30 day period without any questions asked - especially if faulty.

Halfords is probably the best retailer for Garmin Sat Navs - whilst not the cheapest they will happily exchange a Garmin as they have an agreement under which they sort an RMA (effectively a returns authorisation) and give you a replacement up to (or sometimes exceeding) the value of the original item. Receipt required obviously.
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DriveLuxe 51 LMT D - Firmware 6.80
Previously owned: DriveLuxe 50 LMT-D, NuviCam LMT-D, Nuvi 3598 LMT-D, Nuvi 3490LMT, 3790T, 1690, 765, 760, 660, 610, 360, 310, 300 and Streetpilot i3

SamIOW · Posted: Fri Oct 16, 2015 3:56 pm Post subject:

Kremmen · Posted: Fri Oct 16, 2015 4:04 pm Post subject:

Taking 6 hours to download the map then it sticking on the agree screen makes me wonder about a map corruption issue.

I know it does take a long time but if you have a slow connection then maybe download to the PC first to make sure it completes OK.
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DashCam:
Viofo A119 V3

sussamb · Posted: Fri Oct 16, 2015 4:27 pm Post subject:

Problem is downloading it to the PC first will only get you the map, and not the other associated files like junction view etc. Safest way IMO is to use the cloning method mentioned here

http://www.poi-factory.com/node/39231

Other thing to remember is to do a safe eject before removing the device after an update to ensure it has properly completed and to avoid any corrupted files.
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Kremmen · Posted: Fri Oct 16, 2015 4:50 pm Post subject:

Ah, so there's no way of doing it without the device.

I must admit, even though the screen says it's OK to go away and leave it I do wiggle the mouse periodically to prevent any sleep issues.
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DashCam:
Viofo A119 V3

sussamb · Posted: Fri Oct 16, 2015 5:04 pm Post subject:

Definitely, if the USB port goes to sleep that will cause issues Wink

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Where there's a will ... there's a way.

SamIOW · Posted: Fri Oct 16, 2015 5:14 pm Post subject:

SamIOW · Posted: Fri Oct 16, 2015 6:04 pm Post subject:

sussamb · Posted: Fri Oct 16, 2015 6:05 pm Post subject:

All the detail you need is in the link I posted. However it really shouldn't be necessary. Garmin Express works well these days so provided you let it get on and do a safe eject all should be well. Ensure though any power saving measures on your PC are turned off since powering down part way through could cause issues.
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Where there's a will ... there's a way.

SamIOW · Posted: Fri Oct 16, 2015 6:16 pm Post subject:

Kremmen · Posted: Fri Oct 16, 2015 6:42 pm Post subject:

Why M$ insist on setting USB ports to allow them to sleep by default beats me as well.

If you don't want to 'mouse wiggle' there is a small utility called stopss that will perform an auto mouse wiggle to keep the system alive if you want to leave it.

At work they centrally controlled some aspects of the PC's including a forced screen saver after 10 mins of inactivity so we all installed stopss and set it to 9 minutes.

http://www.rjlsoftware.com/software/utility/stopss/
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DashCam:
Viofo A119 V3

SamIOW · Posted: Fri Oct 16, 2015 6:57 pm Post subject:

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