940 Live Failure

nigelmuskett · Occasional Visitor Joined: Aug 17, 2006 Posts: 15

My 940 Live had the system files and Europe map on the internal drive and North America on a SD Micro card. While updating last week it failed resulting in the green screen alternatively flashing the two drive pictures. Linking to the pc resulted in a message from tt home to say it was corrupt and tt home closed down.

I think the internal drive has failed as I have gone as far as reformatting but am unable to get a working unit. I have managed to get a working copy onto a 8gig SD Micro card which was taken from an initial windows save when first bought and updated via home.

This has now given me a working sat nav again except for live services. on the screen there is a symbol in the left-hand corner which looks like an antenna??? On the network page of status and information there is no information regarding the sim mcc/mnc, sim id, imei and model. All are blank and status is not connected.

I can not remember if they are blank until connected or should be there all the time. Have I missed something?

Any suggestions?
Nigel M.

dhn · Posted: Mon Jul 15, 2013 7:49 pm Post subject:

The info should NOT be blank on the connections screen.

Call CS:

United Kingdom
0845 161 0009
or 020 7387 5444
Monday-Friday:
9:00am to 5:30pm BST
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David

nigelmuskett · Occasional Visitor Joined: Aug 17, 2006 Posts: 15

David

Thanks for replying. Who are you suggesting calling?

Nigel M.

dhn · Posted: Mon Jul 15, 2013 9:30 pm Post subject:

CS=Customer Service.
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David

Andy_P · Posted: Mon Jul 15, 2013 10:19 pm Post subject:

Hmm... they may not help for a GO940? Too old now? Although they may help for an ongoing LIVE Services subscription.

I've certainly had the "blank info screen" before on my Go940 and it's working ok now, but I had a LONG period when it wasn't getting any reception.

IIRC, it was a Navcore update that prompted it back into life.

I am also in the same situation where the internal memory has failed and it is now running on an SD card fine (but that's on a different unit (Go720), which is not a LIVE model)
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"Settling in nicely" ;-)

MrT · Posted: Tue Jul 16, 2013 8:20 am Post subject:

Possible battery failure? When the battery starts to fail, even when connected to the car charger, it will disable the mobile data and give that crossed out antenna (umbrella on its side) icon.
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Drivelux

MrT · Posted: Thu Jul 18, 2013 11:02 am Post subject:

I changed my battery this week and my mobile disappearing and the odd reboot have gone away.

A bit surprised by having to change the battery as this was a replacement under warranty from TT only about a year ago. A moment of worry on changing the battery as it didn't initially work but the first battery was DOA.
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Drivelux

Andy_P · Posted: Fri Jul 19, 2013 4:56 pm Post subject:

@MrT... Interested to know if you managed to find a battery with the 5-pin connector, or did you have to re-use the one off the dead battery?
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"Settling in nicely" ;-)

MrT · Posted: Sat Jul 20, 2013 12:20 pm Post subject:

Just bought it from Amazon, a direct replacement although physically very slightly smaller.
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Drivelux

Andy_P · Posted: Sun Jul 21, 2013 11:01 pm Post subject:

Thanks.
I'm in the market for one myself, but had read a lot of forum replies in the past saying they came with three-pin connectors (like the ones for older models).
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"Settling in nicely" ;-)

Mally1957 · Posted: Mon Jul 22, 2013 6:29 pm Post subject:

Andy_P · Posted: Tue Jul 23, 2013 3:24 am Post subject:

Strong thumbnails will do (and they're non-scratch too).
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"Settling in nicely" ;-)

Mally1957 · Posted: Tue Jul 23, 2013 3:52 pm Post subject:

MaFt · Posted: Tue Jul 23, 2013 4:23 pm Post subject:

Andy_P · Posted: Wed Jul 24, 2013 11:46 pm Post subject:

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