How to buy map update service?

MrT · Posted: Sat Jan 26, 2013 10:32 am Post subject: How to buy map update service?

I must be having a senior moment but I cannot find anywhere in TomTom Home to renew my map update service for the Go940. The website says use Home where a popup will give you a personalised offer. There is no popup or personalised offer.

My service expires in a week and there is an offer on until 29th Jan but I cannot work out how to use it.
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Drivelux

Froggy · Posted: Sat Jan 26, 2013 12:53 pm Post subject:

Have you connected your Tomtom and logged in? It only shows the update when you are logged in...
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GO 750 Live HD Traffic, Map Europe 930, Navcore 9.510

MrT · Posted: Sat Jan 26, 2013 2:15 pm Post subject:

logs in OK and does all the regular updates inc mpa share, just no option to buy the map update service. I can buy new maps, live services etc but just not the map update service.
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Drivelux

MrT · Posted: Tue Jan 29, 2013 9:14 am Post subject:

Does anyone know the real costs of the Europe map update service and the offer?

From what I can see the normal price of a map and update is about £78 but if you have the latest map, the price is £39.

However there is supposed to be a 30% discount ending today which is just not there. TomTom have not responded to a request asking for price clarification and the offer closes today.

I am tempted to forget about map updates as nothing much changes and the online support is appalling. I cannot hang on the phone in the office.
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Drivelux

DennisN · Posted: Tue Jan 29, 2013 9:30 am Post subject:

I can't be sure because as usual I have deleted all the discount emails I've received recently, but I think you'll find that the "30%" is depending on the phases of the moon and how TT interpret it - it's usually "up to 30%" and I for one can never work out what original price it's off - I think only TT Marketing gurus can understand it!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

spook51 · Posted: Tue Jan 29, 2013 3:11 pm Post subject:

Click 'Purchase Maps'. It gives the option to update existing maps or purchase new. Prices are all shown.

MrT · Posted: Tue Jan 29, 2013 3:27 pm Post subject:

That does not show the map update service price and only the cost of new maps I do not have. Against the price for the map I have it says " on device".
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Drivelux

spook51 · Posted: Tue Jan 29, 2013 3:53 pm Post subject:

Not here, it's taking me to a window which lists only the map I have (Europe) and it reads: Europe - 1 year Map Update Service with a price of £74.95 reduced to £52.46.
There is an option to Continue Shopping, Stop Shopping or Checkout. 'Checkout' does just that and there's a statement,
30% discount. As you own a previous version of this map, you qualify for a 30% discount.'

MrT · Posted: Tue Jan 29, 2013 8:00 pm Post subject:

It is that window that I do not see, the web site refers to it as well.
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Drivelux

spook51 · Posted: Tue Jan 29, 2013 9:25 pm Post subject:

Mine's also a Go940 and my laptop has TomTom Home v 2.9.3. 2962 which was a recent 'critical update'. I just checked again - click 'Purchase Maps' and up pops the window with the map update offer.

Andy_P · Posted: Tue Jan 29, 2013 9:33 pm Post subject:

Probably obvious questions....

Any possible log-in or account problems?
Does it say your account name top right?
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"Settling in nicely" ;-)

Anita · Posted: Tue Jan 29, 2013 10:45 pm Post subject:

MrT · Posted: Tue Jan 29, 2013 11:21 pm Post subject:

Yes, I think that is the issue, my map update service is valid but only for another 9 days and it would be cheaper to lose these 9 days than the 30% discount.

I have discovered if I log out of Home with the device connected I get the offer of the map update service, which I can then place in my cart, which when I log in again is still there, but without the 30% discount. I know this is only £10 discount but it really disheartens me.

TomTom replied to my query two days ago saying phone sales, but when I asked for confirmation of the price and the issue of phone calls from the office they twice failed to reply.

I really have to consider the ongoing costs of HD service plus map update service on an old device against the benefits of alternative services available. A little customer support from TomTom would have kept me loyal for another year.
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Drivelux

spook51 · Posted: Wed Jan 30, 2013 7:49 am Post subject:

No current map update service, I've never updated the maps on my 940.

DennisN · Posted: Wed Jan 30, 2013 9:17 am Post subject:

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