Replacing stolen Go740

[alan195]

I have recently had my 740 stolen whilst on holiday in Spain, along with all my other possessions I had with me. I need Itinerary planning & live services so, as the latest ones do not have Itinerary Planning, I have bought a second hand 740 off Ebay. I contacted TomTom about swapping over my Live Services & map updates. They said to just log in to my old account in Home & everything will happen automatically. The new Tomtom should be arriving tomorrow and I don't altogether trust TomTom support (it was someone from sales who I had rung to double check about lack of Itinerary Planning on new models). Can someone please confirm that it is as straightforward as they say.

Also is it possible to get my Map Share changes on the the new one, I have full Explorer backups of the old one.

Thanks
_________________
Alan

Go 740 Live
Go 600

[Andy_P]

I would say it ISN'T straightforward.

You could swap the existing account over to the new device, but TT usually say that LIVE and map subscriptions are not swappable to a new machine.

However, they will usually make an exception for units which have been stolen. Expect to have a fairly long phone call and to be asked to supply them with various proofs of purchase for the original and replacement models.

UK Support number is:

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC
_________________
"Settling in nicely" ;-)

[DennisN]

I just bought (received five days ago, last Wednesday) a refurbished GO550 Live and logged it against the registration/email for the old dead one. Live services and map update service transferred automatically and I also downloaded (to SD card) the Europe map which I had bought four weeks ago. I have in the last ten minutes downloaded the latest map, UK/ROI v895, from my map update service.

I can't comment on the MapShare matter.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[Andy_P]

That's good. TT have obviously made some improvements to their systems. Before now, the forums have always been pretty full of complaints about not being able to transfer map subscriptions.
_________________
"Settling in nicely" ;-)

[DennisN]

[alan195]

Thanks for that, all sorted now.

Any idea how to get the Map Corrections I submitted onto the new 740

Thanks
_________________
Alan

Go 740 Live
Go 600

[Andy_P]

Here's what I think is going on with MapShare...

Downloaded MapShare corrections from other people seem to be saved in 3 dat Files; 'ServerNameIndex.dat', 'ServerLineIndex.dat' and 'MapServerPatch.dat'.

For a user's own corrections, it seems that a file in the map directory called 'MapUserPatch.dat' refers to changes in another file (in the root directory) called UserPatch.dat which actually contains the details of the changes.

If you delete either file they recreate themselves but if you do not have a matching pair you seem to lose the changes.

I have not tried copying them across devices myself, but I have removed the root directory file which removed all my changes. When I restored it, my changes were not visible again until I also restored the map directory file.

It also needs to reboot after copying the files before the corrections become visible.

So.... if you have a fairly recent backup of the old Go, try copying those two files into the same places on the new unit.

Please let us know if it's successful!
_________________
"Settling in nicely" ;-)

[alan195]

Checked the changes I can remember making & they seem to have been corrected on the map. If I come across any I have corrected that aren't on the map I will give it a go.
_________________
Alan

Go 740 Live
Go 600

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!