1005/2050 Bitdefender problem

orion_jb2001 · Posted: Tue Sep 20, 2011 1:51 am Post subject: 1005/2050 Bitdefender problem

Hi all,

just purchased a 2050/1005 unit and am having problems with Bitdefender total security 2011 firewall and my tomtom (what a stupid way of doing things now!!!!!). The tomtom unit, whilst firewall is active, will not connect properly. The my tomtom can detect a 1005 unit but it will not fully connect. Disable the firewall and not a problem. I think I have given the correct permissions in Bitdefender for it to connect, but obviously missing something as will only fully connect when firewall is off. Any solutions????

Jeff

Andy_P

dhn · Posted: Tue Sep 20, 2011 12:59 pm Post subject:

Some also seem to have issues with Kapersky AV in preventing their 10.X models from connecting properly.
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David

bloater · Lifetime Member Joined: Nov 01, 2004 Posts: 91

I'll try and remember to dig out some info tonight, as I got Bitdefender to work just fine, after some help from them directly.

It does work, and will work without issues, as mione does, just needs some exceptions set I seem to remember.

More later.

orion_jb2001 · Posted: Wed Sep 21, 2011 1:35 pm Post subject:

orion_jb2001 · Posted: Wed Sep 21, 2011 11:03 pm Post subject:

I have pur 2 support tickets in with Bitdefender on this problem and have not had a reply. Evil or Very Mad

orion_jb2001 · Posted: Sun Sep 25, 2011 3:53 pm Post subject:

Bloater,

I would like to see what you have, I have received one reply from bitdefender but basically what they suggested I have already done, still no luck without turning off the fire wall.

Jeff

bloater · Lifetime Member Joined: Nov 01, 2004 Posts: 91

This is the link they sent through for me to follow.

http://kb.bitdefender.com/site/KnowledgeBase/article/718/

further investigation though, I had actually only just purchased the software when the next release came out. If I remember correctly it was a free upgrade for licensed users, and when I installed this, no issues at all, nothing needed changing.

HTH

Gary

orion_jb2001 · Posted: Mon Sep 26, 2011 1:08 pm Post subject:

thanks Gary, but I have tried the solution that the link points to, no good. What version of bitdefender do you have that isnt a problem???

Jeff

orion_jb2001 · Posted: Mon Sep 26, 2011 1:53 pm Post subject:

Lol......since posting above, I have received another email from bitdefender, which indicates I too am entitled to a free upgrade to 2012. Presently downloading and hopefully, like yours Gary, no probs from here. Will advise.

Jeff Very Happy

orion_jb2001 · Posted: Tue Sep 27, 2011 10:05 am Post subject:

Hi all,

a minor little tweak but bitdefender 2012 and my 2050/1005 unit now fully talking with my tomtom etc. Very Happy

Jeff

Andy_P · Posted: Tue Sep 27, 2011 12:23 pm Post subject:

Can you give any details of what the minor tweak involved?

It will help anyone who finds this topic in the future.
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"Settling in nicely" ;-)

bloater · Lifetime Member Joined: Nov 01, 2004 Posts: 91

Not sure I had to make any tweaks, just plugged it in and it worked.

Yes my version is 2012 as well.

Got there in the end.

Gary

orion_jb2001 · Posted: Tue Sep 27, 2011 2:20 pm Post subject:

As suggested by bitdefender support;

When you 2050/1005 is connected to you PC/laptop, 2012 Bitdefender firewall will recognize it as a local connection. In the firewall section, make sure the network type is set as "Home/Office". When initially connected, the firewall set the tomtom local connection as a public network.

Jeff

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