Help - problem updating my TT940

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

i have just tried to update my TT940 via TT Home (for Mac) and when I restart the TT I get
"Problem with map
You cannot use this map on this device:
Western_and_Central_Europe-161"

This is the only map I have on the device so I can't even get to the home screen. Is my only recourse to restore my original backup of the TT files - and do I do this by simply copying back all files from my backup.
I have done the update twice and it failed each time, my fear is that it will also fail after I have restored, and I won't even have a reasonably recent version of the software.
_________________
Tony
(TT940)

Andy_P · Posted: Sun Sep 26, 2010 9:49 pm Post subject:

Before you resort to restoring a backup, try the "ClearFlash" utility from TomTom (downloadable from HERE. That often helps with various map activation problems.

If you do need to restore a backup and you haven't done it before, can I suggest you make ANOTHER one first (using the instructions in our FAQs at the top of this forum section).
Once you've done that, assuming you made your backup in the same way (i.e. using Windows Explorer or Mac Finder) you do as you said... delete everything on the TomTom and copy/paste all the files from your backup onto it instead.

If you used Home to make the backup, you'll need to use Home to put it back.

Good luck!

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

I tried clearflash, but it's a pretty dreadful Mac program. Wasn't clear whether it had completed successfully, gave no way of exiting the program without crashing it, so I ended up with an error that I had disconnected my device without ejecting it. It appeared to do nothing, but it also wasn't at all clear whether it actually ran anything.
So I will resort to restoring my backup, trouble is I am away from home and don't have my backup to hand.
Sometimes I think TT is more trouble than it is worth.
_________________
Tony
(TT940)

Guivre46 · Posted: Tue Sep 28, 2010 9:04 am Post subject:

I run a mac too, and clearflash is problematic. It does not install as you'd expect and you have to fudge around trying to find how to get it to interact with your device. So far I'm still trying.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

dhn · Posted: Tue Sep 28, 2010 11:45 am Post subject:

It gives lousy feedback (actually, none) but the act of installing Clear Flash while the unit is connected actually results in CF doing its thing.
_________________
David

Guivre46 · Posted: Tue Sep 28, 2010 2:19 pm Post subject:

It's magic, or maybe macgic...many thanks.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

I have now backed up my TT and restored the original files. Now when I start it up I get a picture of an SD card with a cross through it.
It might be because I formatted it before I restored the files. (the Mac has this silly feature that you can't selectively delete individual files from the trash can, and as I didn't want to empty the trash for my whole system I formatted the TT).
_________________
Tony
(TT940)

mikealder · Posted: Sun Oct 03, 2010 2:43 pm Post subject:

Delete the loose files in the root of the device, do not touch any folders or files within folders. Next let Home download and install a new copy of the Navcore software - Mike

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

mikealder · Posted: Sun Oct 03, 2010 4:10 pm Post subject:

Remove Home from the computer and download a fresh copy, once its back on the computer it should be OK.

There is another way to download and install the latest Navcore to the unit but I tend to use WinRar for extracting the files to the device from the PC and I am not too sure if there is a MAC version of that software - Mike

dhn · Posted: Sun Oct 03, 2010 4:27 pm Post subject:

My understanding is that Stuffit for the Mac does what WinRar does for a PC.
_________________
David

Guivre46 · Posted: Sun Oct 03, 2010 4:38 pm Post subject:

Yes, I use stuffit on my mac.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

Andy_P · Posted: Mon Oct 04, 2010 11:31 am Post subject:

I'll admit I haven't looked back through the entire topic, but have you tried using a different SD card, and NOT formatting it on the Mac before use?

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