New TomTom will not show up on computer puzzle

[Faust]

I have hit a real puzzle this morning with my brand new TomTom XL IQ version 1 device. I come to connect it to my Windows 7 Desktop PC for the first time in order to back up the TomTom and connect to HOME.

I plugged in the device then switched it on, got the prompt do you want to connect to computer and I tapped YES. PC indicated it was installing driver software then suddenly the PC crashed BSOD - never seen that before with W7. I then had to re-start the PC so unplugged the TomTom. Computer restarted normally and I went through connecting the TomTom again. This time there were no issues. However, I cannot see the TomTom as a mass storage device and it doesn't matter what I do, I have even re-set the TomTom. The funny thing is if I go into device manager then the TomTom is there in mass storage and it states device working properly. I have uninstalled the device from there and even tried updating drivers, however, all to no avail. TomTom home says no device connected either.

I have now connected the TomTom to my Laptop and all is working well and backup going without a hitch.

Anyone any ideas how to get the device to show up on the Desktop though?

[Greenglide]

Strange one!

I have had Windows 7 for quite a while now and my TT Go 720 "just worked" as most devices tend to with Windows 7.

If you got a BSOD did it tell you the error code?

If device manager sees the device it really "ought" to see the mass storage device. Is there no sign of it in "My Computer"? Is it present on the "Printers and Devices" (or whatever it is called now)?
_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

[Faust]

[MrDJ]

i recommend this free piece of software which will give you a good analasis of the blue screen
who crashed http://www.resplendence.com/whocrashed

[MrT]

I have had a few external devices not install as expected under Windows7 and after that they do not appear as drives when inserted again.

To get around this I have gone into control panel - administrative tools - computer management-storage-disk management then assigned a drive letter to the device.

Sometimes if devices do not install correctly you need to uninstall them but cannot as you cannot find them to uninstall, even if you click show hidden devices in Device Manager they do not show up. To work around this behavior and display not present devices when you click Show hidden devices:


Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

At a command prompt, type the following command:
set devmgr_show_nonpresent_devices=1 then press ENTER

Type the following command at the command prompt:
start devmgmt.msc then press ENTER

If you click on show hidden devices in Device Manager you should now see devices that have been installed but are currently not present and you can now remove them.

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set and prevents non-present devices from being displayed when you next click Show hidden devices.

If you always want to be able to see not present devices then you need to go into the system-computer properties-advanced and enter and set the environment variable set devmgr_show_nonpresent_devices to the value 1. When you are in device manager and click show hidden devices the not present devices will show up.
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Drivelux

[Faust]

Thanks for the info Mr T. However, I have now sorted it but by another means. I attempted to do a system restore and noticed that a restore point had been made early this morning. When I tried to use that restore point it failed and stated that a critical Windows update had failed to install properly. Fortunately I had an Acronis full image backup from Sunday just gone and having done virtually nothing on the PC this week decided the easiest method would be to restore that image. Image was restored without a hitch the Windows updates installed this time without any issue and when I connected the TT this time the drivers installed and the TT was visible in explorer straightaway.

What has miffed me somewhat is that TT Home said that a newer map version was available (for free of course) but that it wouldn't now fit on my unit as it has grown in size so would have to select the zone I wanted. Wait for this one - 1650 meg 3hrs 16mins download time. Given that Sky throttle their Connect customers after 5pm I haven't a hope in hell of downloading a file that size anytime soon at those sort of download times. What the hell are TT doing?

[Greenglide]

[Faust]

7 hours so far and still only two thirds downloaded and it has disconnected four times. I have all 42 countries but can only download the Western Europe update as the internal memory is to small. Why the hell TT don't provide more storage is a total mystery to me. I have to say though that this is TT's fault as much as Sky as I have been getting close to 1mbps all evening. TT CS was a joke eight years ago when I purchased my first GO and it's no better now.

On the subject of Sky Connect - there are literally thousands of Connect customers most of whom are very unhappy due to throttling from 5pm to Midnight every day of the week. Sky sell Connect where there is no LLU and never likely to be, as per my exchange which is a Market 1 exchange with less than a thousand connections, basically a BT Max product. No one is ever going to LLU such exchanges.

[Greenglide]

Being stuck on an exchange classified as "Market 1" with no LLU must be a right pain, made worse if you are any distance from the exchange.

Under these circumstances since Sky are simply reselling the BT ADSL MAX product they are trying to compete in a market where they have no cost advantage so they buy the minimum amount of bandwidth they can off BT.

Hopefully when 21CN eventually reaches you (it will reach all exchanges eventually) things may improve but presumably this will be when most of the Market 3 exchanges have Fibre To The Cab and up to 50Mb/s available.

I am fortunate to live very close to the exchange (not a concious decision at the time - before ADSL was invented) but now the distance to the exchange and the facilities available would factor into any move. It is a lottery and it shouldnt be. You have my commiserations
_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

[Faust]

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