TomTom GO 540 LIVE Services - update of My Services list

ntparsons · Occasional Visitor Joined: Nov 19, 2006 Posts: 14

I have a question regarding TomTom Live Services - my 540 came with a 3 month free subscription ending 12/11/2009 which has just expired.

I've put this same question to TomTom Support who so far have suggested resetting and reinstalling the application software - but that made no difference, so I thought I'd ask here.... !

I have extended Live Services with a years prepaid subscription ending 12/11/2010. This is working correctly on the 540.

However in the list of available services shown by Preferences - Live Services - My Services, I can see several of the old entries for the trial subscription along with the new ones, so I get multiple entries for some items (for what looks like the same thing) - as follows:

HD Traffic - valid until 12/11/2010
Safety Alerts - valid until 12/11/2009
Safety Alerts - valid until 12/11/2010
Safety Alerts - valid until 12/11/2009
Safety Alerts - valid until 12/11/2010
Safety Alerts - valid until 12/11/2009
Fuel prices - valid until 12/11/2010
Local Search with Google - valid until 12/11/2010
Weather - valid until 12/11/2010
Buddies - valid until 12/11/2010
QuickGPSFix - valid until 12/11/2010

As you can see Safety Alerts is listed 5 times !

This list doesn't seem correct to me, since I have renewed all services as far as I know - and the list implies that some items may not have been renewed or have been incorrectly updated. Why are the old expired services showing as well as the new ones ?

Can anyone explain this and is there any way to correct this list (assuming it needs correcting) ?

If I remove my account login details from the device, so it goes back to the Anonymous expired login, the list displays correctly again with all items valid until 12/11/2009 (ie expired!)

Anyone else have this on their device ?

MrT · Posted: Thu Nov 19, 2009 8:28 am Post subject:

Dates different but otherwise the same additional Safety Alerts.
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Drivelux

PaulB2005 · Posted: Thu Nov 19, 2009 9:12 am Post subject:

Same thing occurs on my device too.

Looking at your list all seems ok.

ntparsons · Occasional Visitor Joined: Nov 19, 2006 Posts: 14

Glad it's not just mine - must be another feature! Thanks for your replies.

AndyVaughan · Posted: Thu Nov 19, 2009 3:30 pm Post subject:

Same for me

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