'Failed payment for your LIVE EU subscription', £9.50!

Jammy1 · Regular Visitor Joined: Oct 20, 2004 Posts: 63

I received this message from TomTom:

'Dear xxx

We wish to inform you that our attempt to collect the subscription fee of GBP9,50 for your 'LIVE EU' subscription was unsuccessful. We will attempt to collect the subscription fee again within 5 days. Please ensure that your account balance covers this fee. If your payment details have changed, please contact TomTom Customer Support.

If this second attempt fails, your subscription will be cancelled and you will no longer have access to the 'LIVE EU' subscription.

If you have any questions, please do not hesitate to contact Tom Tom Customer support.

Best regards,
TomTom'

So what's going on here! Another TomTom error? I'll contact my credit card provider, but why is it saying £9.50 as opposed to the £7.98 for last month? Has anyone else has the same message?

Matt865 · Regular Visitor Joined: Dec 30, 2006 Posts: 92

Yeah, I got the same message. Just today's TomTom screw up.

Iaindk · Lifetime Member Joined: May 11, 2004 Posts: 15

Thought I'd better give them a call as they had just taken the usual payment 2 days previously....

Here is their reply.

Dear Mr Iain,

Thank you for contacting TomTom Customer Care
The reference number for your query is 091118-101378.

Our apologies for the misleading email that you have received.

We are currently investigating the cause of the payment email that you received this morning. This situation will not affect your subscription in anyway.

If you have any further questions please me a reply

With Kind Regards

Marc M
The TomTom Customer Care Team

So yet another cock up then?

I presume the incident number is todays date followed by the number of calls today.... WOW - not only me ringing then![/i]

Mally1957 · Posted: Wed Nov 18, 2009 6:46 pm Post subject:

They are going to be bombarded with complaints I to just sent off a rather strongly worded email to customer services. Evil or Very Mad

Rather suspect I to will just get a standard reply
_________________
Malcolm

A now retired Tomtom 940 v9.541.3145439.1 OS:1493118, GPS v1.20 Boot 5.5120, West Europe Map v1025.9386

gpssparky · Posted: Fri Nov 20, 2009 8:47 pm Post subject:

Got this reply

Dear Mr Stephenson,

Thank you for contacting TomTom Customer Care

The reference number for your query is 091118-xxxxxx.

Thanks for your call today. We would like again to apologise for the email you received today. We have had it now confirmed it was a system error which we are looking into it at the moment in which emails were issued by accident. It will not effect the way your live services work or how your your payments are taken. It can simply be ignored. We would like to apologise for any confusion this may have caused.

With Kind Regards

Richard

The TomTom Customer Care Team
_________________
Everywhere and nowhere

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Tomtom Go 540 Live - That's it.

Guinness2702 · Regular Visitor Joined: Oct 23, 2008 Posts: 156

Got the same thing....I thought it was because I'd just activated a new credit card...assumed that the payment details needed updating.

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