Copilot 8 PDA Installation

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Well I took the plunge and purchased Copilot 8 to replace copilot 7 on my Asus 695. I removed Copilot 7 as per instructions on ALK website.
Downloaded Copilot 8 UK installed onto 2gig card and unzipped into 2 folders 2775 and copilot and loaded into the root of the sd card.
I then popped the sd card into my PDA and copilot 8 said it had installed correctly. Tried to start copilot 8 but it hangs on the splash screen start up and then it stops.

I have tried uninstalling -reinstalling etc but no good.

I have contacted ALK and am awaiting their reply.

In the meantime I have uninstalled Copilot 8 and reinstalled copilot 7 which installed without a problem.

ALK website states that the asus 695 is compatable.

Has anyone else had problems installing copilot 8 onto a windows pda?

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Has anyone installed Copilot 8 over Copilot 7 on a windows PDA? I am stil waiting for a reply from ALK

nivek22 · Posted: Wed Aug 26, 2009 8:23 am Post subject:

Yes, I removed CoPilot Live 7 and installed version 8 (twice).

I initially installed to sd but seeing that it only used 17mb of program memory, I removed and re-installed to main memory.

All OK with no problems.

You could try deleting windows,L.ICP8.DAT & CoPilot,save,PK.TXT prior to re-installing

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Thanks, I'll try later on when I get home. I tried to install to main memory and to the sd card and each time copilot says it installed correctly but hanged on start up of splash screen. I didnt remove L.ICP8.DAT & CoPilot,save,PK.TXT files though !!

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Well tried to install CP8 again tonight and guess what, it would install correctly but the copilot icon would not show until I did a hard reset.

I then clicked on the CP8 icon and the splash screen started and then the program quit. Tried all ways to install but no joy. Removed all cp8 files and then reinstalled CP7 which installed correctly with the CP7 icon showing in the menu without having to reset the pda. CP7 runs without any issues.

In the cp7 2577 folder there are files for wm6, but in CP8 2577 folder there is not a wm6 file.

Iwonder if there are files missing from the CP8 2577 folder which is preventing installation properly on my Asus 695?

Still waiting for a reply from ALK

A bit disappointed user

Drift · Occasional Visitor Joined: May 17, 2007 Posts: 37

I had to completely remove all CP7 files from my pda memory and card before it would load correctly.
_________________
Ste

Gone for simples and now have TomTom One V3 1gig
Memory Map V5 on laptop and GPS.
I couldnt get on with Copilot V8

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

hi,
Just talked to alk support who informed me that others have had issues with installation. He said it would now be looked at by technical support and would come back to me.
It seems a number of people cannot get past the splash screen although it installed correctly.

at the moment running CP7 perfectly

PhilB · Lifetime Member Joined: Nov 26, 2004 Posts: 83

I had problems installing CP8 on my Ipaq 214. I followed the instructions and deleted CP7, reformated the SD card but as the instructions only suggested you may have to do a hard reset I didn't do it and had problems. After doing a hard reset it worked fine.

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

The cp8 installation problems seem to be only affecting the Aus 696. I checked the Aus forums and a number of people are having the problem of hangup at the splash screen. Copilot website says the Asus 696 is compatible.

I wonder if they actually checked or is a wm 5 or wm 6 problem?

flaneur · Occasional Visitor Joined: Aug 30, 2009 Posts: 2

hi

Just posted a question about this somewhere else, sorry.

have you found a way to get this to work? i am having the hanging-on-splash-screen problem on an XDA. It did work the first time, but now nothing.

any ideas of things to check? Is deleting the files mentioned above OK to do?

thanks
JP

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Hi,
No ALK support marked the support email as solved without contacting me. I sent a email asking them how is the problem solved when I still cannot use Coplot 8 and they said they would pass the problem onto technical support.
I notice in the Asus 696 forums a number of people have the same problem.
I also have problems with Copilot Central not seeing my PDA, not being able to log into my account etc. I have reverted back to Copilot 7 which runs perfectly.

At the moment I am a bit unhappy about the way the problems are being handled by ALK

flaneur · Occasional Visitor Joined: Aug 30, 2009 Posts: 2

Thought that I would revert to copilot 7. but now they say that is impossible as my key has been disabled as i upgraded to 8.
need to get sat nav on pda working before end of tomorrow. tomtom and garmin don't have downloads in the UK. Am going mad.
J

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Recieved reply from ALK who said the issue was not closed and it has been sent to technical support so watch this space.

If yo upgraded to CP8 and you are unable to run it then surely ALK should offer you a refund and reset your CP7 keys until CP8 is able to run on your device.

Eddiejen · Occasional Visitor Joined: Jul 02, 2006 Posts: 33

Finally telephoned ALK support after emails remained ananswered.
Helpful guy said that CP8 is not compatable with my Asus 696 and gave me a refund.

The compatability webpage is now changed to reflect that.

So no Copilot 8 until I spash out on new hardware.

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