How much are loyal customers worth to ALK? Answer inside

SumTingWong

Apparently, loyal customers of ALK like I am are worth FIVE US DOLLARS EACH!!!

And NO! I'm not using hyperbole to make any point! According to the upgrade price to CoPilot Live v8 from a previous version, each of us loyal customer is now worth US $5 to them ($34.99 full price - $29.99 upgrade price = $5). It's just simple math!

We're used to be worth twice as much as new customers. We're used to have to pay only half the price to get a new version. Now we have to pay more for less.

With most important features now categorized as *premium optional*, this pile of crap called v8 is really worth $9.99 upgrade price. Don't think I'm trying to take advantage of them. Please! They'll have plenty of chances to charge me an arm and a leg for the *premium optional* TTS feature or the *premium optional* traffic feature; all used to come standard with CoPilot.

Something is really wrong with America nowadays. In both business and government, all we see is more money for less product, more taxes for less service. They all offer nothing but gimmicks, lies and cheats!

MaFt · Posted: Thu Aug 13, 2009 9:27 am Post subject:

yeah, i noticed their less-than-generous upgrade prices on the UK site too..!

MaFt

TheBrit · Regular Visitor Joined: Jul 18, 2006 Posts: 111

With all that said, it's still a better deal than TomTom.
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Paul

HTC Desire HD - Sygic

scarymonkey · Posted: Thu Aug 13, 2009 12:40 pm Post subject:

I guess the majority of the costs now are down to the licencing of the map data and the UK full price has dropped from around £70 to £26. The licence costs would be the same regardless of how much is charged for the end product so the ability to reduce costs for upgrades is much less too.

SumTingWong · Posted: Fri Aug 14, 2009 2:51 am Post subject:

The way TTS was made as a premium feature that would cost extra is the most infuriating thing of them all! I mean, whatever if they prefer to treat loyal customers like crap. But taking TTS out into a separate package and then charge for it on top of the barebone software is nothing but a deceptive and devious business practice. I can live without traffic service as I can get it for free somewhere else, but TTS has to be from ALK in order for it to work with ALK software. And TTS is a must have. Without TTS, CoPilot is near useless in places where you need it the most.

Have you guys ever try making turns in a dense residential area, where one street is separated from another by just a few yards? "Turn left head" doesn't cut it in this type of area. Depending on how you set the announcement, how fast your device is & how sensitive your GPS unit is, sometimes, the street right ahead of you is not the one you want to make a turn into but the one right after that. So for example, if the street right ahead of you is "Switch & Bait St" and CoPilot+TTS tells you to turn left on "Cost-Plus Pricing Fraud St" you know not to make a left turn too soon. Without TTS, "Turn left ahead" will trick you into making a left turn onto "Switch & Bait St". That's why TTS must be an integrated feature because it is essential in dense residential areas people bought CoPilot to help them out in.

ALK knows TTS is a must-have. So they take it out to make the barebone price looks cheap and stick it to all of their customers, old & new alike. The real cost of the new software is atleast the barebone ($34.99) + TTS (???)

alix776 · Posted: Fri Aug 14, 2009 3:02 pm Post subject:

right heres my take ive not looked at the upgrade prices yet i might do later so here goes

why do people think they have right to a massive discount on an upgrade the price has allready substancially been reduced

ALK is a comercial company there to make money yes customer loyalty does play a part but that isnt going to make money

if cp8 is that bad why are some members so upset send it back and get a refund

quote tts is a must have oh please no it isnt yes you can live without it. many dont even know it exists. yes i have tried tts on various devices and ive yet to be impressed. if ALK decide to make it a permium service thats there dission if theres no uptake then they will know theyve made a mistake and maybe reevaluate in the next version.

as ive already said if you think its that bad then look for another solution provider
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

scarymonkey · Posted: Fri Aug 14, 2009 3:11 pm Post subject:

SumTingWong · Posted: Sat Aug 15, 2009 12:53 am Post subject:

SumTingWong · Posted: Sat Aug 15, 2009 12:57 am Post subject:

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