No audio on the line-out

alan_sh · Posted: Mon Jun 29, 2009 12:39 pm Post subject: No audio on the line-out

On Saturday, I tested the 730 using the line-out to play my music in the car. Worked fine.

Today, I came to do it again - and nothing. It carried on happily playing through the internal speaker even though the setting was set correctly.

So, do I have a hardware bug here? Does TomTom check that the line-out is working OK and something is plugged in before it switches?

cheers

Alan

PaulB2005 · Posted: Mon Jun 29, 2009 12:40 pm Post subject:

Try switching the setting bacl to Internal Speaker and then back to Line Out. Make sure you save the change each time.

Andy_P · Posted: Mon Jun 29, 2009 12:43 pm Post subject:

...and try a reset first. Smile

alan_sh · Posted: Mon Jun 29, 2009 3:36 pm Post subject:

I've tried both of those things. No change.

For a short while it did work on one speaker in the car, then I touched the cable and it went back to the internal port.

Alan

PaulB2005 · Posted: Mon Jun 29, 2009 3:44 pm Post subject:

Faulty cable? Try a set of headphones with the volume turned down at first...

alan_sh · Posted: Mon Jun 29, 2009 3:55 pm Post subject:

Yes, that's the next step. I did try it in the car quickly, but I was in a service station and needed to get going. So, tonight that is what I will do

Alan

alan_sh · Posted: Mon Jun 29, 2009 4:14 pm Post subject:

OK just tried it with my headphones. No sound unless I push the jack plug sideways once it is plugged in. Then I get sound out of the left earpiece only.

So, I think the socket is damaged - and it's going back at the weekend (I'm away all week - boo hoo)

Alan

dhn · Posted: Mon Jun 29, 2009 4:34 pm Post subject:

If I remember, according to the manual, when you have it set for external output, you're supposed to get visual confirmation on the screen when you're doing speaker preferences. Do you see this?
_________________
David

Andy_P · Posted: Mon Jun 29, 2009 4:35 pm Post subject:

PaulB2005 · Posted: Mon Jun 29, 2009 4:54 pm Post subject:

Ah. I just recommended turning the volume down in case it deafened him...

alan_sh · Posted: Mon Jun 29, 2009 5:19 pm Post subject:

mikealder · Posted: Mon Jun 29, 2009 5:27 pm Post subject:

Which makes me think the socket in the device is shot, it contains a switch that makes the device use the internal speaker unless a plug is inserted to the line out socket with preferences set to Line-Out - Mike

dhn · Posted: Mon Jun 29, 2009 5:41 pm Post subject:

Exact same issue as a member at TomTomForums was/is having. Thread started out on a different issue here but turned into posts about the same problem.
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David

alan_sh · Posted: Mon Jun 29, 2009 8:49 pm Post subject:

Took it back to Halfords in Bracknell today. They were very good and after testing it themselves, swapped it out for another one - even though I only had a copy of the receipt and no box.

New one seems to work fine (so far)

Alan

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