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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Tue Jun 02, 2009 11:32 am Post subject: 720 folders and files |
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After I ordered my 720 but before it arrived I read a post here somewhere about what folders and files SHOULD be on the TT 720.
I can't seem to find this post now after looking for hours.
I am having trouble with some of the Tom Tom Home menu options being available like Music and even "operate my device"
I am using a SD card and created an MP3 folder there which I put mp3 files in and it works fine. But I have quite a few buttons greyed out in tom tom home that shouldn't be so I suspect I have files/folders in the wrong locations between internal memory and the SD card.
I also can't get computer voice to work even though I can select it.
Any help would be greatly appreciated!
I was hesitant to ask as I am sure this info is here somewhere but after looking for hours I give up.
Thanks |
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GerryC Pocket GPS Moderator
Joined: Mar 01, 2005 Posts: 1513 Location: West Mids
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Posted: Tue Jun 02, 2009 11:53 am Post subject: |
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Hi carnagey, welcome to the forum.
Many things are greyed out in the Home emulator - including using the computer voice etc - due to licensing restrictions. What really matters is whether they work when using the 720 itself as the emulator is just a fancy add-on really.
Before you go any further, make sure that you back up the 720 using Windows (and not Home). The instructions are number 1 of the FAQ. _________________ Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount |
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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Tue Jun 02, 2009 12:04 pm Post subject: |
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Thanks for the reply Gerry,
I did do a backup when I first got the 720, however I used home instead of windows explorer so I will do another backup to a different location using Windows explorer just to be safe.
I know I should be able to at least use the operate my device in HOME as that is what the manual tells you to use, but apparently I have mucked something up. The only thing I added through windows explorer instead of using the home software was the mp3 folder on the SD card as I was impatient to get that feature working. _________________ TT 720 |
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dhn Frequent Visitor
Joined: Oct 08, 2007 Posts: 2544 Location: Toronto CANADA
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Posted: Tue Jun 02, 2009 12:19 pm Post subject: |
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Adding a mp3 folder is not something that could be done using Home, anyway.
What is in in Home's Operate My Go that you think should be working but you feel isn't? _________________ David |
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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Tue Jun 02, 2009 8:23 pm Post subject: |
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it's the operate my go itself... it is greyed out and I can't operate my 720 from my computer at all. When I click on operate my go in Home it says "You cannot use this feature because it is not supported by your device".
According the the manual it tells you to go in to operate my go and set the owner which is what I was trying to do, but I can't even get in operate my go at all. Also Backup and restore is greyed out as well and gives me the same message if I try to click on it. _________________ TT 720 |
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AndyVaughan Lifetime Member
Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
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Posted: Tue Jun 02, 2009 8:40 pm Post subject: |
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Make sure you have the latest version of HOME, the one supplied on the CD is likely to be out of date. You can download the latest from TT, uninstall the old version, reboot and install the latest (2.6.3.1609).
Don't have the SD card in when connecting to HOME.
Make sure you are logged in with the account that is tied to your device, use an email address that you have never used before with TT, endless problems occur if you reuse an email address that was previously used on another device.
Post back if you are still having problems!
A hard reset (pin hole underneath) and a soft reset (this will wipe all of your favourites etc) never go amiss when things just aint right....
Andy |
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AndyVaughan Lifetime Member
Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
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Posted: Tue Jun 02, 2009 8:45 pm Post subject: |
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Forgot to mention - do the Windows Explorer backup first and then update the Navcore application to the latest version - don't update anything else until you have verified that the new Navcore works OK - you might have to do a couple of updates depending what Navcore is on the unit - 8.351 is the latest. Tap on the satellite signal strength to find out what you have, then tap on the version number to take you to the page that will tell you your map versions as well.
Once you are at 8.351 update the phone database and any computer voices you get offered. Test that everything is OK and then take another backup.
Now use your Latest Map Guarantee (if applicable) and update your maps as 8.300 maps have recently been released it is very unlikely that a new map will be released in the next 30 days.
Take yet another backup!
Enjoy! |
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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Tue Jun 02, 2009 10:03 pm Post subject: |
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AndyVaughan wrote: |
Once you are at 8.351 update the phone database and any computer voices you get offered. Test that everything is OK and then take another backup.
Now use your Latest Map Guarantee (if applicable) and update your maps as 8.300 maps have recently been released it is very unlikely that a new map will be released in the next 30 days.
Take yet another backup!
Enjoy! |
Thanks.... this seems to have done the trick. I'd done this before, but had the SD card in so it must have been writing to the SD card.
What is the rule about using the SD card? I'd like to have the same maps and software on both just in case.
I no longer have the option of choosing a computer voice ... but when I had the option the voice didn't work... probably didn't have the actual voice files on the SD card. Would have been nice to have the computer voice working and reading street names...but they probably disabled that ability so you'd buy the newer devices.
My device keeps saying I have a free map update, but when I go to try to get it, it offers me a 12 month subscription for $48. I know lots of people have had hassals getting updates from TomTom on these units from reading other posts.
Mainly right now I'd like to understand how the internal memory and the SD card work as far as which the unit uses and why. I think that is what my problem was this time. I imagine all the TT Go's have this same issue and there should be some topics on this here somewhere... ought to be a sticky!
Thanks for all your help! I'll start searching for the SD card/internal memory details now. _________________ TT 720 |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14901 Location: Keynsham
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Posted: Tue Jun 02, 2009 10:39 pm Post subject: |
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Can I just emphasise the point about using Windows Explorer to do backups instead of Home - this is not "Just in case", it's because it's reliable. I've never used Home to do a backup, so I cannot testify to it, but "they" say Home only does one backup, then the next Home backup overwrites the previous one - you'll probably agree that it would not be good to overwrite a previous good backup with a current bad one. There was a time when Home didn't always backup all the files, leaving some out of the backup in the interest of speed.
Using Win Explorer also allows you to give relevant names to the folders you put the backups into (e.g. Backup Original, Backup before Map 8.300, Backup after map 8.300, Backup before App 9.613 etc, etc), so that you can erase your TomTom and copy/paste a previous working version easily.
Explorer also allows you to cherry pick a file or three from a previous version to copy into a later version. A prime example of this is the Mapsettings.cfg file (in the map folder) which contains all your Favourites and settings and is lost whenever you upgrade to a new map.
Regular Win Explorer backups and especially before making any changes to the unit is one of the best bits of advice you can follow. Then you can play to your heart's content, experimenting with anything and everything you wish. A bad result is corrected easily and quickly by erasing the device and copy/pasting a previous version back in there. _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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AndyVaughan Lifetime Member
Joined: Apr 13, 2006 Posts: 1500 Location: Rossendale
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Posted: Tue Jun 02, 2009 10:47 pm Post subject: |
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The reason I recommended removing the SD card is that HOME used to have a problem writing to the larger cards when they were in the device. Always best to use the SDHC card in a SDHC card reader.
If you want to have the same on both memory and SDHC then just copy everything to the SDHC card - it will boot from that and offer you maps from both the card and the internal memory.
I tend to have the maps and Navcore on the internal memory and just mp3s on the SDHC, but others will disagree! |
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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Tue Jun 02, 2009 10:54 pm Post subject: |
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DennisN wrote: | Can I just emphasise the point about using Windows Explorer to do backups instead of Home - this is not "Just in case", it's because it's reliable. . |
I understand and agree with you completely. I do admit I used the backup in home when I first got the 720 just because I knew I could click on the backup and let it run while I read the manual... it was just easy to do.
Since then though I have been making folders TomTom1 TomTom2 etc to do the backups with explorer, and will continue to do that. I have quite a bit of space on my HD so I should be able to do this for quite some time and always keep all previous backups.
BTW when I popped my SD card back in and rebooted it reverted back to 8,350 but I also got the computer voice to work and it is now reading street names which is something it never did before. I'm going to do a SD card backup now to ensure I can get it back if I loose it when I update the navcore to 8.351.
I'm going to call TomTom and ask about the updates...but I am really thinking it may be worth the $48 for 12 months of updates. At least in a year I will still have the most update maps and at about half the cost of what it would have cost me if I had gotten a one time update now and had to buy the new maps in a year.....
Thanks again... the explorer backup is definatley a must! _________________ TT 720 |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Tue Jun 02, 2009 11:20 pm Post subject: |
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Re: the free Latest Map Guarantee... It's really worth persevering and getting that, even if you decide to go for the paid-for updates when the NEXT map comes out in another three months time.
Just to check, you are using the "use latst map guarantee" option in the "Tools" menu of Home aren't you? (NOT "add maps")
Re: the SD card "rules"...
On your device you can use both the SD card and the internal memory at the same time, meaning you can have the software in one place and maps, mps3 in the other. There are limits as to what you can put where though - you can't just scatter things around.
Although you can have the main software in both places (the TT will always boot from the card if it sees software there), it is this aspect where Home seems to get confused and put updates in the wrong place, causing more then one person on the forums great confusion.
My suggestion would be to keep the main program, voices etc on the internal memory, as well as a map if it will fit, and any other maps (and mp3 music files if wanted) on the SD card.
Re Computer voices.... I suspect all that may have gone wrong is the "Loquendo" folder has to be in the same location as the software in use.
If you haven't got that folder on the internal memory, try copying it there (if it will fit!). Then boot up without the SD card in and get everything working like that before you put the card back in. |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Wed Jun 03, 2009 12:49 am Post subject: |
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Andy_P wrote: | Although you can have the main software in both places (the TT will always boot from the card if it sees software there), it is this aspect where Home seems to get confused and put updates in the wrong place, causing more then one person on the forums great confusion. |
Rant mode isn't something I do too often, but Home tends to get me to raise the game plan, its far from good, infact saying it were poor would be offering the software praise IMHO so here we go:
The only reason things get confused is due to the Home Software, to put it rather bluntly it is crap, I wouldn't want it on the PC it hogs memory, processor power and doesn't do what it it should do in an efficiant mannor.
For far too long long we have put up with this rubbish, remember the 910 LoquendoTTS folder all 4GB of data was rendered useless due to this software - I spent hours sorting that mess out!
Over the years it has "improved" then why do we still advise people to use MicroSoft Windows Explorer for backups (and so do TomTom CS at times)
The difficulty in handling multiple devices, OK I admitt its better than it used to be, but a single e-mail address to activate a device, the e-mail address doesn't even need to exist for this "security system" to work - a joke!
Register your new device with the same e-mail address as your old one to get your maps from the previous device activated on the new one, this is a simple mistake that allows breach of the license agreement, although I would never suggest anyone tries this as you really will have to jump through hoops to sort the resultant mess out - Simple fact is this shouldn't be possible.
Then we move to the sharing of POI files, or rather the stealing of others work and sharing the data via the Home system, this is something I do not agree with and is yet another reason to avoid map share.
Oh did someone mention Map Share??
How to degrade your map in one easy move, pay for a new map and gets lots of "free" updates, what next, you find certain roads blocked/ speed limits wrong (that used to be correct), I feel the overall idea of Map Share as a concept is great, but it needs better verification to be of tangible use. Having to drive 16 miles for what should have been a 6 mile trip from the Hotel to Lossiemouth put me off this system (I ignored the device due to local knowledge BTW) The inability to check Map Share corrections as the system currently stands leaves it too open to abuse/ incorrect submissions but the underlying problem is a lack of verification - Small consolation is we no longer get the A34/ M40 closed due to some news article which is then diseminated to thousands of Navigation devices (until the next major cock up)
Don't get me started on the stammering voices/ Low Volume/ Poor Handsfree capability/ degraded battery life/ pulsing backlight/ Flashing map displays or any of the other issues we all know about, its time things changed as I am getting fed up with putting up with crap (oops did I post this in the wrong forum I think not) - Mike |
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mrfreeze Lifetime Member
Joined: Jul 10, 2008 Posts: 186 Location: Bath, UK
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Posted: Wed Jun 03, 2009 3:47 am Post subject: |
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Carnagey,
I have a 720 with a 4 gb SD card.
I have the main App on the internal memory and any maps on the SD card.
I find this works best for me.
When i connect to home i just tell if to work from the internal memory, this works fine for any updates to the App and if there are an mapshare updates it does these to the relevant map i'm using on the SD card. _________________ Go 720 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
Go 920 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781 |
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carnagey Occasional Visitor
Joined: May 17, 2009 Posts: 7 Location: Wake Forest, NC
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Posted: Wed Jun 03, 2009 9:40 am Post subject: |
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mrfreeze wrote: | Carnagey,
I have a 720 with a 4 gb SD card.
I have the main App on the internal memory and any maps on the SD card.
I find this works best for me.
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This is the exact setup I have (720 w 4GB SD card).
I am thinking I messed something up when I was updating and sometimes choosing the SD card when Home launched and other times picking the internal memory.
What functions are you not able to use on your 720? I now have computer voices that read street names. It boots off the SD card if I insert it which is running 8.350 instead of 8.351 (which it runs from internal if I boot w/o the SD) but I think that is the only difference I have right now.
In answer to another question from a previous poster. I AM using the Get my free map upgrade from the drop down menu in Home, but it offers no free maps when I click on that, it just offers 12 months of map upgrades for $48. Or the option to pay full price for many different maps.
I have not found a product code to enter yet though... so maybe that is the problem. I haven't researched if most units have a promotion code when you get them. _________________ TT 720 |
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