iPAQ 2210 Bluetooth & GPS Drop Outs

cuk0724

Running TomTom Nav Ver 3.01 (409/2) and GPS Ver 3.02 on an iPAQ 2210 ROM Ver 1.10 with a TomTom Bluetooth receiver.

The problem I get is the following. I can connect to the received with no problems, but after a while, could be 1 min or half hour, I lose GPS data and the the small bar of dots that indicated connection to the received stops. The receiver blue tooth light still shows connection as well as the GPS data light that still shows it has position. This will stay like this for a few seconds, and then GPS data continues. Much like driving through a tunnel. This happens for a while could be 3,4,5 etc times, and then I will lose the Bluetooth connection. I then have to exit TomTom and restart and then the same thing will happen all over again.

I have reinstalled after a hard reset and still have the problem, TomTom being the only programme installed. If I go back to using TomTom ver 2.24 and GPS Ver 2.07 I have no problems, so it is not the receiver. Any ideas other than its a problem with TomTom 3 and the 2210!!!!

lbendlin · Posted: Mon May 03, 2004 7:03 pm Post subject:

So it looks like they haven't really fixed the issue yet.

Can you see if the memory usage increases over time when TomTom is running? Maybe they have introduced a memory leak, and can't really find it yet.
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cuk0724 · Posted: Mon May 03, 2004 7:21 pm Post subject:

I will try and check tomorrow about the meory leak. I have e-mailed TomTom, so I will wait and see what their response is.

It will be interesting to see if any other 2210 owners are have the same problems.

DavidW · Posted: Mon May 03, 2004 10:49 pm Post subject:

If you're prepared to hard reset again, it may be worth trying GPS 2.07 and Navigator 3.01 to see if that's any better.

David

cuk0724 · Posted: Tue May 04, 2004 8:17 pm Post subject:

Don't know if I can be bothered to do another hard reset again!!!

I checked the memory today when I lost signal/connection, and it did not change.

I had this reply from TomTom today:

"After you upgrade to TT3 and also have the 3.02 driver installed delete your bluetooth pairing and then attempt to 'pair' the device again, and then see if the problems continue:"

Did that and yes I still have the problem.

Lets see what they come up with next.

DavidW · Posted: Wed May 05, 2004 5:36 pm Post subject:

I left out the word "especially" from before my reference to hard resetting.

You could try uninstalling GPS 3.02 fully (which will take two remove program attempts), then installing GPS 2.07 to see if that's any better. This will also narrow down the possible sources of blame, as you were using GPS 2.07 successfully with Navigator 2 (though it's possible that Navigator 3 is subtly different in the way it uses the GPS driver).

On the other hand, if a GPS fix is needed, TomTom will move forward from 3.02, rather than backing up to the 2.07 code, so it may make more sense to persevere with 3.02 and keep bugging TomTom. My impression from the forums is that downgrading to 2.07 doesn't solve the problems anyway.

David

cuk0724 · Posted: Wed May 05, 2004 5:50 pm Post subject:

Just had this from TomTom

Our apologies,

Could you be so kind to install our GPS 3.02 software.
-Please remove the old GPS SW.
-This may seem strange. . . Please install the GPS 3.02 Software (2)/two times "overwite these"
(There are cases in wich the drivers are not installed proper after the first installation.)

We hope to have answered your question to your satisfaction.
With best regards,

The TomTom Customer Support Team

Done that still same problem, so I will keep bugging them!!

a4ace · Posted: Mon May 10, 2004 11:24 am Post subject:

just received an e-mail from tomtom about the drop outs (today, 10 May 2004 11:12 CET) ....

cuk0724 · Posted: Mon May 10, 2004 1:33 pm Post subject:

I've not heard anything from them since last week, so thats for that information. At least they have addmitted ver 3.02 has a problem.

PeteT

cuk0724 · Posted: Mon May 10, 2004 2:06 pm Post subject:

I know it's not my receiver, as I do not have the problems when I run TomTom ver2.

If and when I get any more info from TomTom, I will post.

Steveg · Posted: Mon May 10, 2004 2:08 pm Post subject:

Pete,

It would seem that I have the same equipment as yourself (and I am also in Leeds too!) - Difference being I uninstalled TTN3.01 when it started the losing connections trick, and reinstalled 3.00. and it now works perfectly. (well apart from other software bugs like Outlook Integration and address Lookups and Postcode Lookups etc). However I suspect that you may not be able to do this as the software you bought may already be TTN3.01? Is that right? If so then you cannot do as I did and go back to a working system. As this is only your third posting I am guessing you are a very new purchaser of your system (either that or you have been too shy to write to these forums!!) :D

Anyway if you are a new buyer and thes system does not work, then the sale of goods act gives you the right to return the product to your supplier and ask for your money back, after all the system does not do what you paid for it to do, do not let the dealer fob you off on this, your contract is with them not TomTom. - you can then buy a working system, either other software or different PDA to use with Tom Tom - Either way, let TomTom know that the product "is not of merchantable quality" and that is why you have sent it back - that should stir them up somewhat, and maybe get the thing put right for the rest of us too!

Cheers

Steve

DavidW · Posted: Mon May 10, 2004 2:27 pm Post subject:

Steve,

To my knowledge, all the upgrade discs contain Navigator 3.01, and 3.00 is not available as a download. I suspect that, right now, there are more people who have upgraded than have bought Navigator 3 as a new purchase.

David

PeteT · Posted: Mon May 10, 2004 3:51 pm Post subject:

Steve,

I've had the system since the end of last year, i must be shy. Embarassed

i have TTN2.24, that worked a treat no problems at all. therefore i have the upgrade CD with 3.01 on it so v3.00 isn't a solution for me.

My dad uses the same setup as me and he has no problems at all. i am using his gps unit today with my 2210. The journey to work was fine with no drop outs. Although last week i drove to to Slough and back with my GPS unit with out any problems.

When i first installed TomTom v3.01, i think it worked fine. I am tempted to do a hard reset and try again.

Pete

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