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raptornexuss Occasional Visitor
Joined: Dec 27, 2008 Posts: 32
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Posted: Sat Jan 03, 2009 11:21 pm Post subject: TOMTOM GO 920T |
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Hi just bouught a TOMTO GO 920T today and product code for activation of speed cameras is invalid and map up dates are out of date and they want to charge me 75.00 to update them even though it says free update to latest maps guranteed!!! anyone help please thanks. |
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thetrotter Regular Visitor
Joined: Sep 26, 2008 Posts: 124
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Posted: Sat Jan 03, 2009 11:57 pm Post subject: |
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Raise a ticket with customer services via the TomTom website.
Same thing happened to me - but with a bit of patience they sort it out - but it might take a week of backwards and forwards emails.
They'll want to see various proofs, including a digital picture of your latest map guarantee _________________ TT Go 920T
Navcore: APP 8.393 WORKS.
Map: Western Europe v845.2645
PGPSWorld Speed Camera Database (naturally) |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14901 Location: Keynsham
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Posted: Sun Jan 04, 2009 2:16 am Post subject: |
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They'll want a digital picture/copy of your receipt as proof of purchase date (still inside the 30 days for Latest Map Guarantee). _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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Calomax Lifetime Member
Joined: Sep 30, 2005 Posts: 988 Location: St Martin's, Guernsey
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Posted: Sun Jan 04, 2009 10:00 am Post subject: |
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Just make sure you've clicked on Tools/Latest Map Guarantee in HOME and not on Update Maps.
I originally got caught out because the free map update service is hidden at the top of the page. _________________ TT Go Essential |
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raptornexuss Occasional Visitor
Joined: Dec 27, 2008 Posts: 32
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Posted: Sun Jan 04, 2009 3:07 pm Post subject: |
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Ah got it thanks,doesnt update uk one though....also how can i get my free 30 days speed cameras as it wont accept the code i had with the unit? cheers |
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Calomax Lifetime Member
Joined: Sep 30, 2005 Posts: 988 Location: St Martin's, Guernsey
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Posted: Sun Jan 04, 2009 3:40 pm Post subject: |
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As I understand it, the 920 comes with Western Europe (or Central & Western Europe) & US and the LMG should update both, assuming you don't already have the latest version. I didn't think the 920 had a UK map.
As for activating the TomTom speed cameras I can't help you. When I bought my 720, I was already aware that they were totally inferior so I immediately deleted them and installed the PGPSW ones. _________________ TT Go Essential |
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turbo10 Regular Visitor
Joined: May 24, 2008 Posts: 230 Location: Wigan
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Posted: Sun Jan 04, 2009 4:50 pm Post subject: |
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I had the very same problem when I bought my 920T. 6 emails, a copy of my receipt, 3 screen copy images of info from my 920 screen and 3 phone calls later I eventually spoke to a person at TT that had a brain and could understand words of more than one syllable. I eventually got it updated to the latest maps. Where TT get these people from is beyond me
Best of luck and stick at it an you will get it updated. _________________ Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge |
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raptornexuss Occasional Visitor
Joined: Dec 27, 2008 Posts: 32
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Posted: Sun Jan 04, 2009 4:56 pm Post subject: |
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yeah i found the update and its updating now(takes about two hours) just wondering how to activate free speed cams for 30 days |
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rfp2001 Lifetime Member
Joined: Mar 28, 2006 Posts: 134
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Posted: Sun Jan 04, 2009 7:02 pm Post subject: |
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With respect, forget the TT speed camera database and go and spend the recently reduced cost of £16.99 on the database on this site: it is FAR superior!!!! I think this is a generally held belief?? |
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turbo10 Regular Visitor
Joined: May 24, 2008 Posts: 230 Location: Wigan
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Posted: Sun Jan 04, 2009 7:23 pm Post subject: |
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rfp2001 wrote: | With respect, forget the TT speed camera database and go and spend the recently reduced cost of £16.99 on the database on this site: it is FAR superior!!!! I think this is a generally held belief?? |
Here ... here, TT speed cam data base is, how can I put it?........not good _________________ Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge |
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thetrotter Regular Visitor
Joined: Sep 26, 2008 Posts: 124
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Posted: Sun Jan 04, 2009 7:43 pm Post subject: |
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To answer his question though (again), raise a Ticket with TT customer services via their website. _________________ TT Go 920T
Navcore: APP 8.393 WORKS.
Map: Western Europe v845.2645
PGPSWorld Speed Camera Database (naturally) |
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