How to register a 940?

phoenix__ · Occasional Visitor Joined: Nov 02, 2006 Posts: 5

I've just got a 940 (from Dabs) and having the same problem other people have reported. I can't get it to work with live. Is there anything that I need to do to tell the tomtom account that I have a 940 which should have 3 months of free subscription, or does this just get added automatically when the home software detects the 940?

Also, unrelated, what did people do with the 1GB micro-SD card? I had to take mine out to get the device to boot, which seems wrong that they would ship it in?

MrT · Posted: Thu Nov 06, 2008 11:53 am Post subject:

What Micro SD card, there was not one in mine?

When I first used the device on TTHome is asked if I wanted to register the device to my account which I did.

My device is talking to the server as when I put an incorrect password in it asks me for the correct one but then it just comes back with the Error 2031 Cannot use abroad....

phoenix__ · Occasional Visitor Joined: Nov 02, 2006 Posts: 5

When I started home for the first time, it asked if I wanted to log into a tomtom account (which I did), but I don't recall it asking if I wanted to specifically register the device. Maybe it did and I missed it.

I've just opened the 2nd 940 (we got 2 for a work project) and this one does not have a micro-sd card in it. So I have no idea why the first one had one in, or what it is for, or what may be on it.

MrT · Posted: Thu Nov 06, 2008 1:17 pm Post subject:

Does the Live Services issues happen on both devices?

If you find a way around the issue please post it here.

phoenix__ · Occasional Visitor Joined: Nov 02, 2006 Posts: 5

I've just tried the 2nd unit, new laptop with a fresh install of TomTom Home. I Created a new account and this time it all just worked.Live is working just as expected.

When I get back to the office I'll try the original unit with a new account and see what happens.

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