speech recognition

headhurts · Posted: Thu Jun 12, 2008 1:55 pm Post subject: speech recognition

its not me honest but when i opened the box 3 days ago it all worked great the speech recognition for navigating was superb in my opinion. have opened a new account and downloaded whatever updates were available but now the navigate to via speech buttons are greyed out and do not work. Tomtom support tell me to send them a pna file and they will get back to me, my question is shall i just copy and past back to the factory state before tomtom home updates and hopefully this will put things right or shall i download my map update and if so will this contain the speech files i need to get the 730 working again?. i have tried a soft reset via bottom of device but have not tried a factory restore yet. i did find a thread on this site but there appeared to be no definitive answer that is understandable by someone of my knowledge. again thanks in advance for any help coming my way.

GPS_fan · Posted: Thu Jun 12, 2008 2:27 pm Post subject: Re: speech recognition

headhurts · Posted: Thu Jun 12, 2008 2:50 pm Post subject:

it appears to be working again i did a factory restore but funny thing is when i started the 730 it still had application 8.010 installed but the original application was 8.001 also the free voices i downloaded ie jane was still on the device as was the software to operate the go via tomtom home so it seems a restore to factory setting is a lie. still not sure what the problem was though can only assume the factory restore somehow reinstalled something that was corrupted. watch this space for more of my antics. the 730 is superb when working but they do seem a bit flakey when updated its almost like tomtom rush out software updates too quickly, i am new on here so forgive me if all this is old hat.

Calomax · Posted: Thu Jun 12, 2008 10:36 pm Post subject:

I think voice recognition has been a bit flakey in the past. It worked fine on my device when I got it. I updated to v7.481 and it failed, sometines iconss were greyed out and others they looked ok but the device didn't seem to hear me. I then changed to v7.221 but nothing changed. When I updated to v8.10 (Sorry TomTom Support, it was offered by HOME so I think you did provide it) it put it all right. In fact it seems to work better than it did out-of-the-box except it has difficulty with french names, probably my accent. But I cross my fingers every time I try it.
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Andy_P · Posted: Fri Jun 13, 2008 12:24 am Post subject:

shadwellal · Occasional Visitor Joined: Jun 28, 2006 Posts: 1

On the advice of TomTom support, I ran ClearFlash to correct my speech recogniton problems today - it had just stopped working completely on my 2 day old 930T. So far seems to have cured it. ClearFlash can be downloaded from

http://www.tomtom.com/6178

iancjc · Posted: Fri Jun 20, 2008 10:57 am Post subject:

you also get the greyed out speech recognition if you change country or navigate to a destination in say france

I was mucking around with some routes in france - planning for holidays - and when I next used it the speed icons were grey - changing the country back to the union flag restored it.

Guess its down to the language issues.
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TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

sinky50 · Posted: Tue Jun 24, 2008 8:56 pm Post subject:

I had a similar problem speach buttons greyed out contacted customer support who asked me to back up device then delete all orphaned files then delete asr folder. Then reboot and let home update it , this took both speech icons off menue. i contacted them about this but still no reply, 2 days and waiting.After reading this forum I checked and foun North American maps had the cspeecg files in them but not in west Europe.Restored unit with original files and tried unit for America and hey presto speach recog worked. Looks like I go a American unit. Contacted Support about cspeech files but they havent got back to me.

sinky50

headhurts

my speech icons were greyed out but after playing around for a while it was because i had two phones both bluetooth that were connecting to my 730 when i switched one of the phones off and rebooted hey presto the icons were back and working.
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