Ummmm.... which map version?

mikedean2 · Occasional Visitor Joined: May 24, 2006 Posts: 39

Many many thanks for the help in choosing a replacement for my ageing GO300, and a brand new 920T arrived by courier this morning from The Link for £246 which didn't seem bad as the 300 cost me £350!
But now of course the real problems begin Embarassed

First up, I connected via HOME to get any updates it reckoned I needed, and it suggested a dozen countries worth of speed cameras, along with an update to the GPS system. Sounded good to me, so I ticked them all and down they all (allegedly) came, followed by a progress bar for 'installation'. Bit disappointed then to look at POI's afterwards and find no speed cameras in it! Whats going on there? I defintely saw them in hte list, definitely downloaded and installed them, so where are they?!
Moving on, I checked my software/map versions. Sat and read all the hundreds of posts in the "which works with my..." thread, and here's my specs below:
App: 7.481 (9086/...
GPS v1.21 Boot 5.4106
Map W&CE v710.1576
There was no Latest Map Guarantee in the box, but from my reading of all the threads on this (in other words I'm probably wrong) some people haven't needed that anymore and you can have the latest map on registration anyway if yours is older? That would tie in with my thoughts anyway - after all, if you buy a new device, you'd expect the most recent maps with it, right?
Finally, I'm not sure whether I qualify for a lifetime membership - my recollection is somewhat cack, but I did get a 'free' update last time I did it for the 300 some time ago after someone (Darren?) verified my additions to the database?
Apologies for so many questions at once, and again, thanks to all who supplied info in helping me choose my new device

mikealder · Posted: Sat May 31, 2008 11:59 am Post subject:

Mike, before you do anything else connect it to the PC and fully back it up using Windows Explorer (this is explained on the FAQ page listed near the top of this forums index page).
You should get the updated maps, v720 is the latest, if TomTom Home doesn't offer it I suggest you give TomTom Support a ring on Monday (0845 161 0009) - there should have been the Map Guarantee paperwork in the box though.
As for your speed cameras, if you want to use the ones from this site and don't know if your membership is active, simply click the link to the speed camera page (top left) and it will either let you download the cameras or not? - Mike

Darren · Posted: Sat May 31, 2008 12:15 pm Post subject: Re: Ummmm.... which map version?

mikedean2 · Occasional Visitor Joined: May 24, 2006 Posts: 39

Yup, backed it all up by copying all items into a folder on my laptop, and did a TomTom backup as well just to be sure! I'll ring them on Monday and see what they say about map upgrade, but given the runaround I've seen others put to I cant say I'm hopeful!
Still dunno what happened to the supposed camera database I downloaded though as it isn't showing up anywhere. And following the camera database link on this site says I'm not subscribed Crying or Very sad

- not sure why, I did three corrections where fixed cameras had been removed (always good news to see a camera come down Wink

)

mrjbluedog · Occasional Visitor Joined: Jun 22, 2007 Posts: 7

Hi

Having got my 720 at the end of April I tried updating to the map guarantee when the v720 came out (within the 30 days). However have been unable to, tom tom advised they passed it to their 2nd line support over a week ago but nothing further has been heard. When they acknowledged my query they said the server was down, but does it really take over a week to repairor keep customers updated.
The 720 seems good but it appears tom tom organisation may not be as trustworthy in their promises or have they been learning from Drivesmart.

mikealder · Posted: Sat May 31, 2008 3:57 pm Post subject:

Contact them again and again as necessary to get the map that you are entitled to, the server was working last week as a few people got the new map - Mike

mikedean2 · Occasional Visitor Joined: May 24, 2006 Posts: 39

How do I 'enable' the traffic element of my 920T? I've been out in the car and plugged in the cable, but nothing seems to happen on the display - I certainly dont get the 'traffic bar' down the right hand side thats shown in the user manual. Do I have to enable this thing in the settings somewhere?

Darren · Posted: Sat May 31, 2008 5:23 pm Post subject:

Calomax · Posted: Sun Jun 01, 2008 10:34 pm Post subject:

mikedean2, have you gone to tools/use latest map guarantee" when your device is connected to HOME?. YOu don't need any paperwork any more. It's all done though the site. Only problem is that the server is down now & apparantly has been most of the day.
_________________
TT Go Essential

DennisN · Posted: Sun Jun 01, 2008 10:49 pm Post subject:

mikedean2 · Occasional Visitor Joined: May 24, 2006 Posts: 39

DennisN · Posted: Sun Jun 01, 2008 11:14 pm Post subject:

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