730T Teething problems - TTS & Latest Map Guarantee Issu

Graeme2812

Apologies if this has already been covered, I did have a look but could not find anything.

I've just received my 730T today and have come across some problems.

Firstly, I see there is a new map update according to the TT website with version 8.05 now available. My 730 is pre-loaded with v8.00, and when I ran HOME and Latest Map Guarantee, it said that the Latest Map Guarantee doesn't apply to the map I have installed (v8.00), which I thought was strange.

Secondly, my device didn't come with ANY voices pre-installed at all. I had to download them from the CD however there NOT the TTS voices (just the simple turn left, turn right etc) and I can't find the TTS files anywhere on the TT website, via HOME, or on the disc that came with the device.

Where could I get the TTS voices, and is the this latest map guarantee issue a historical one?

I'm reserving judgement on an opinion of this device until I can get it up and running fully.
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

vicky · Posted: Mon May 12, 2008 10:06 pm Post subject:

Both have been discussed in detail

TT seem to be standing firm on the *30 are excluded from the map guaranteee upgrade issues, but hoping for a change of attitude when they reopen on Tuesday,

Plug your *30 into Home navigate to the Add Maps Voices etc, navigate to page three and you can add the computer voices from there.
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JaguarV12e · Posted: Mon May 12, 2008 10:49 pm Post subject:

I am having the same trouble with the Latest Map Guarantee. I will be calling support tomorrow.

The main arguments to use to support a claim for the map upgrade are the TomTom press release of May 8 which includes it as a feature, and the box that the730T canme in has the map guarantee in the list of features printed on the back.

I am surprised that you cannot a cannot use a combination of recorded and synthesised voices (i.e. if you choose a recorded voice, you can't have any of the synthesised announcements).

My biggest gripe about using the device is the pathetic built-in speaker (compared to my old Navman). I haven't tried it in the e-type yet, but I don't expect to hear much.
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Tomtom Go 1005
Tomtom Go 730T

vicky · Posted: Mon May 12, 2008 10:57 pm Post subject:

Calomax · Posted: Tue May 13, 2008 9:01 am Post subject:

JaguarV12e · Posted: Tue May 13, 2008 9:52 am Post subject:

I called Tomtom support first thing this morning, and spoke with a helpful american woman, who passed the query about Latest Map Guarantee for the 730 to their technical team. I shortly received an email:

chris_ah1 · Regular Visitor Joined: Feb 24, 2008 Posts: 106

The voice issue is on all of them as currently shipped - display models in stores are being plugged in without voices installed. Sad

I hope you get TTS voices working.

Just another note - try out bluetooth - it didn't work at all on a 730 i tried.

Old_salt · Posted: Tue May 13, 2008 7:05 pm Post subject:

I got my TT Go 730T yesterday, so far the bluetooth is working with my mobile with no problem. I have not used TTS for SMS as yet. The mapping is not up to date as a new road that has been in use for a least 2 years is not on the map. A strange thing seems to afflict the 730T, it turns itself on all by is self? I have sent a question to TT support late this afternoon, no reply yet.

Graeme2812 · Posted: Tue May 13, 2008 9:13 pm Post subject:

gatorguy6996 · Posted: Tue May 13, 2008 10:09 pm Post subject:

If you call TT support US, they will tell you the site link for the map guarantee is broken, but it should be back up "by the weekend". Don't believe it. They said the same thing last week. Simply insist on the update. I was denied at first, asked for a supervisor who immediately agree to the update at no charge. Put him on the spot with the EU map and agreed to it as well. Don't allow them to put you off by suggesting to check back in TT Home in a couple of days. I suspect it still will not be working. The wording of the map guarantee return text leaves much to be desired. (The latest map guarantee does not apply to the map installed in your device) I'm sure that most new owners, especially those new to TomTom, will just accept the statement as fact, and forget about the update, assuming they even know about it. If TomTom truly had good intentions to honor the map guarantee, it would be simple enough to add it to the OTHER updates they make you aware of when you log in. How is a new owner even supposed to know there is a new map to begin with. TomTom is not going to tell you without calling support directly. But they'll be happy to sell you one, even if you're still in your 30 day window. By the way, they requested my receipt, which I faxed them. Three days later, they said they never received it, or perhaps it never got logged to my account if they did. Instead they asked for my serial number and added the map based on it, no receipt required.
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Graeme2812 · Posted: Tue May 13, 2008 10:26 pm Post subject:

Fortunately, I still have 29 days left of my map guarantee so they can't say I never raised the issue in enough time.

The chap I spoke to was nice, and did sound like he'd heard all this (map guarantee issue) quite a few times already today.

The requested info, plus as much additional info as I could think of has been sent back so I'll wait and see what their reply is.
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Graeme Bennett
Go 540 LIVE
App. 9.510.1234792.1 (2039,04/04/2013)
United Kingdom & ROI v945.6174

Andy_P · Posted: Wed May 14, 2008 5:53 pm Post subject:

alrobbo · Posted: Wed May 14, 2008 6:32 pm Post subject:

Firstly, hello all. Been here a while spending my time learning all about GPS & PNAs!

Secondly, with reference to the latest map updates, after taking delivery of a GO 520 yesterday, the only option through home was v715. I sent an email and got the following response:

"Thank you for contacting TomTom Customer Support

Currently, Our Latest Map Guarantee Server is undergoing maintenance. This will mean that you will not be able to download your Latest Map and Safety Camera updates.

Please bear with us while maintenance is carried out. Please accept our apologies for the inconvenience caused.

Best regards

The TomTom Customer Support Team"

I haven't had the time to ring them yet, but is this another of their favourite fob off's or are they just updating the system to offer v720? (one can live in hope... Smile

)

JaguarV12e · Posted: Wed May 14, 2008 6:57 pm Post subject:

I suspect that they might have a problem with their server logic if they intend that x20 devices get the latest v7xx map and x30 devices get the latest v8xx map.
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Tomtom Go 1005
Tomtom Go 730T

Calomax · Posted: Thu May 15, 2008 9:11 am Post subject:

Andy, I had been doing exactly the same as you regarding the combination of voices.

I was sticking with Tim only but now I'm him for navigation & Simon. for the rest.

That "nag screen" is very misleading.
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