TomTom RDS-TMC only showing 1 minute delay?

AndyVaughan

Has anyone come across this, and more importantly any idea what the fix is?

I have a GO720 running 7.221 and the RDS-TMC is picking up traffic info, but the delay shown on the traffic sidebar is either nothing or 1 minute. When I go into the traffic info most of the time it doesn't show any delay information, just details of congestion between Jx and Jy etc, but with no delay info. Occasionally it will show delay info in the details, but this is not displayed on the sidebar. On other occasions I have no incidents on the sidebar, but if I go into the details there are 3 incidents on route?

I have logged this with TT who have sent me the files to downgrade to 7.020 to see if it is the same with that version, but I haven't had chance to test yet.

I have seen a couple of others post that they are only seeing 1 minute delays - how many people are affected?

Any one had this and worked out a fix for it?

Thanks
Andy

mikealder · Posted: Tue Dec 11, 2007 7:05 pm Post subject:

Yes, that is all I ever see on my 720 with that software installed using the RDS-TMC either 1 minute or nothing in terms of a delay duration - Mike

AndyVaughan · Posted: Tue Dec 11, 2007 8:07 pm Post subject:

So it looks like a bug then in 7.221?

Andy

falkirk81 · Posted: Tue Dec 11, 2007 9:19 pm Post subject:

No ive had that since i got my tt one with the first navcore 7 software. still get no delay or 1 min even running the latest firmware for my tt which is 7.162 now!
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Tomtom GO 1005 LIVE

iPhone 12

AndyVaughan · Posted: Tue Dec 11, 2007 9:58 pm Post subject:

So it looks like a v7 bug then.

On v6 sware on my 510 you got info on how long the delay was on the sidebar (when it could get a signal!)

Andy

falkirk81 · Posted: Tue Dec 11, 2007 10:02 pm Post subject:

dont know if its a v7 bug as i didnt have my tmc cable with my old v6 tomtom :S maybe someone out there with an older non-upgraded firmware could comment on the delay info given?
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Tomtom GO 1005 LIVE

iPhone 12

COLINRG · Regular Visitor Joined: Mar 02, 2005 Posts: 91

TomTom sent me a file today to install on my 910. Needless to say this has done nothing to improve the 1 minute traffic delay situation.

Has anyone else had a reply from TomTom regarding this matter.

If anyone wishes to try the file sent by TomTom, send me a PM and I'll post to my website. The file is called 'system' and seems to do something but I'm not sure what as it takes a while to boot after installing the file.

The file sent was to be installed in the root of the TomTom and not inside any folders. Not sure if it is specific to the 910.

COLINRG · Regular Visitor Joined: Mar 02, 2005 Posts: 91

Link to system file. HERE

INSTRUCTIONS FROM TOMTOM
Download this file and save it on your computer.

Once the file is saved, connect your TomTom to your computer and turn the TomTom ON.

Now locate the icon in your My Computer window which represents your TomTom.

Open this up.

Copy the "system" file which you have saved on your computer and paste it inside the TomTom via the My Computer window. Do not put the "system" file inside of any folder. If a "system" file already exists, Windows will give you an option to replace the previous file. Click "Yes".

YOU TRY THIS AT YOUR OWN RISK

AndyVaughan · Posted: Sat Dec 15, 2007 4:09 pm Post subject:

I got exactly the same, a zip file with "system" in it and the "gns" folder (which has gnsdata and TmcEAPi.so in it).

Same again, made no difference whatsoever.

M6 Northbound is currently showing 1:47hrs delay due to a lane closed at J39 when I go in to the details, but the sidebar just shows the icon for lane closed and no delay information at all.

Taeppa · Occasional Visitor Joined: Dec 14, 2005 Posts: 2

Bought my 520T Saturday, same 1 minute sidebar problem. Contacted TomTom support today and their advice is to return it to the retailer as defective.

COLINRG · Regular Visitor Joined: Mar 02, 2005 Posts: 91

taylormuk · Occasional Visitor Joined: Apr 01, 2006 Posts: 3

I have precisely the same problem. Either no indication or just 1min delay this is even though the main display shows the coloured chevrons and a full green circle (occassionally).

I contacted TomTom support their response was ...

AndyVaughan · Posted: Sat Dec 22, 2007 4:57 pm Post subject:

It won't make any difference doing a reset - been there, done that.

I did almost 500 miles on Thursday/Friday, from East Lancs to Leicester to Norwich and back again and the problem still exists after resets, trying different versions of software and trying replacing files that TT technical have mailed me.

Looks purely like a software issue with the RDS-TMC as if I switch to GPRS Traffic I get the correct delays - one of which was showing as 47mins delay on GPRS and 1min on RDS.

Funnily enough, once you have the delay info from GPRS it remains even after you plug the RDS-TMC back in, and you get a second notification for the same incident via RDS with either no delay info or just 1 min delay.

Andy

Taeppa · Occasional Visitor Joined: Dec 14, 2005 Posts: 2

TomTom customer support has now e-mailed me:

"I have discussed this with our second line specialist team. All delays showing 1 minute as currently under investigation by the software development team.

This will be resolved in a future software update, in the meantime we thank you for your patience in this matter."

So we wait .....

Ken

AndyVaughan · Posted: Thu Jan 03, 2008 8:19 pm Post subject:

At least they have acknowledged it as a software issue at last!

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