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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 4:02 pm Post subject: SOS from Canada! TT 910 |
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Well - via Glasgow anyway!
My father in law has just called from Toronto Canada, and says that his TomTom is not picking up a signal there. He says he has changed the preference settings from Europe to North America as i told him to, but he says that the unit has not found a satellite signal and not picking him up. I asked him how long he left it for and rekons about 20 minutes to 30 minutes which i would rekon is more than enough.
Can anyone help shed any light on this,as he's planning to drive across part of Canada and really could do with having the unit working for it.
Thanks
AstroBhoy |
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franb Banned
Joined: Aug 10, 2007 Posts: 244
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Posted: Tue Apr 01, 2008 4:39 pm Post subject: Re: SOS from Canada! TT 910 |
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astrobhoy wrote: | Well - via Glasgow anyway!
My father in law has just called from Toronto Canada, and says that his TomTom is not picking up a signal there. He says he has changed the preference settings from Europe to North America as i told him to, but he says that the unit has not found a satellite signal and not picking him up. I asked him how long he left it for and rekons about 20 minutes to 30 minutes which i would rekon is more than enough.
Can anyone help shed any light on this,as he's planning to drive across part of Canada and really could do with having the unit working for it.
Thanks
AstroBhoy |
Patience or athermic windscreen? |
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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 4:47 pm Post subject: Re: SOS from Canada! TT 910 |
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franb wrote: | astrobhoy wrote: | Well - via Glasgow anyway!
My father in law has just called from Toronto Canada, and says that his TomTom is not picking up a signal there. He says he has changed the preference settings from Europe to North America as i told him to, but he says that the unit has not found a satellite signal and not picking him up. I asked him how long he left it for and rekons about 20 minutes to 30 minutes which i would rekon is more than enough.
Can anyone help shed any light on this,as he's planning to drive across part of Canada and really could do with having the unit working for it.
Thanks
AstroBhoy |
Patience or athermic windscreen? |
Well i don't know. Just called him again, and told him to switch it back to Europe, and then switch off - Startup again; and then switch preferences to North America again. Make sure he is standing outside, and well - just wait!! I'll mention about the windscreen thing as that never occurred to me. In the meantime if you have any other suggestions please fire them over. I'll post up if he becomes successful!
thanks |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Tue Apr 01, 2008 4:51 pm Post subject: |
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Has he tried a reset using the button next to the power connection strip under the device? - this can often cure strange goings on - Mike |
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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 4:57 pm Post subject: |
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mikealder wrote: | Has he tried a reset using the button next to the power connection strip under the device? - this can often cure strange goings on - Mike |
No mike, but if he doesn't have any success, i'll certainly recommend that he tries that as a last resort. I've done the reset myself on his unit after I borrowed it and it died on me (got all sorts of looks when i sheepishly handed it back not working!) but managed to fix it doing that before
Good suggestion - thanks |
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dhn Frequent Visitor
Joined: Oct 08, 2007 Posts: 2544 Location: Toronto CANADA
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Posted: Tue Apr 01, 2008 5:36 pm Post subject: |
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Have him leave the unit on and near a window for an hour. Trust me, we DO get the satellite signals here. |
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Toneloc427 Regular Visitor
Joined: Feb 01, 2007 Posts: 143 Location: New England, USA
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Posted: Tue Apr 01, 2008 6:04 pm Post subject: |
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As a last resort, try deleting the data in the "ephemeris" folder. |
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GerryC Pocket GPS Moderator
Joined: Mar 01, 2005 Posts: 1513 Location: West Mids
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Posted: Tue Apr 01, 2008 6:37 pm Post subject: |
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Worth checking if it can see the satellites but just hasn't got a lock yet. Tap the status bar area where the distances/sat strength bar is to get the status summary page. Then tap the big bar on the side (battery/no of satellites).
On this page, are any of the bar at the bottom grey at all? If so, at least it can see the satellites (they will need to be near the line near the top). If this is the case, leaving it for some time should provide enough data to lock to the signals.
If the signal strength is too low, he may need to move to a better position (outside with minimal high buildings around - basically a good clear view of the sky). _________________ Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount |
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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 6:46 pm Post subject: |
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thanks DHN toneloc and Gerry. He's out and about just now, so will no doubt call me in the wee small hours of the morning to find out if i've managed to find a way of fixing it for him!
Should hopefully get a fix through that lot of suggestions.
thanks |
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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 6:59 pm Post subject: |
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Toneloc427 wrote: | As a last resort, try deleting the data in the "ephemeris" folder. |
where is that folder then, and can he do without linking to a PC?
Any chance you could give me instructions how to do this if just going through the menu's on screen?
cheers |
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dhn Frequent Visitor
Joined: Oct 08, 2007 Posts: 2544 Location: Toronto CANADA
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Posted: Tue Apr 01, 2008 6:59 pm Post subject: |
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astrobhoy wrote: | thanks DHN toneloc and Gerry. He's out and about just now, so will no doubt call me in the wee small hours of the morning to find out if i've managed to find a way of fixing it for him!
Should hopefully get a fix through that lot of suggestions.
thanks |
Once he gets things sorted, do you think he'll need the preference setting to remind hiim to drive on the RIGHT? |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Tue Apr 01, 2008 9:00 pm Post subject: |
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astrobhoy wrote: | Toneloc427 wrote: | As a last resort, try deleting the data in the "ephemeris" folder. |
where is that folder then, and can he do without linking to a PC?
Any chance you could give me instructions how to do this if just going through the menu's on screen?
cheers |
It's onthe Tom tom main ("root") directory.
It can't be deleted via the menus, he will need to connect to a PC (any PC will do (cyber cafe?)) and delete the contents using Windows Explorer.
However, you said he could try a reset "as a last resort". Don't... A reset should be his FIRST resort, it's only like properly switching it off and on again (the "power" switch only puts it into a "sleep" mode). None of your personal settings are lost.
A reset cured the exact same problem when I was in Spain a couple of weeks ago. |
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astrobhoy Occasional Visitor
Joined: Nov 30, 2004 Posts: 24
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Posted: Tue Apr 01, 2008 9:23 pm Post subject: |
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oh well folks - looks like patience eventually paid off. He said that he was driving down the road, and all of a sudden the Tom Tom voice spriung into action!! (probably saying something like "your on the wrong side of the road you stupid ")
Anyways, thanks for all the help and advice on his behalf - the forum really came to my help when we first tested his sat nat in Florida last year and i hadn't changed the settings!
cheers |
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