Registering Replacement!

mikewall · Posted: Sat Mar 29, 2008 11:42 pm Post subject: Registering Replacement!

What a pain! After my 520 died i got a 720! Home wouldn't let me register the new unit saying i have to contact CS (Again doh!) because you can only change your unit once in 6 months!
I had to scan my reciept and send it to TT and only then will they change the units over!
What a pain in the A***! This should be a bit simpler! After all they told me to take my unit back to retailer!

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

I had a faulty 720 which was returned !!

I think if you register it under a new email address this overcomes the problem this is what i did and had no problems .

I also own a Tomtom 500 which is registered on another email address

I should have also added you have to create another account for the additional sat nav with the new email address

mikewall · Posted: Sun Mar 30, 2008 12:58 am Post subject:

Thats all well and good but i have a TT safety camera subscription that i've paid for (foolishly Laughing Out Loud

) so i gonna use that for the year, then use the far far better one on here!!!!!!!!!!!!!!!!!!!!!

DennisN · Posted: Sun Mar 30, 2008 8:14 am Post subject:

john877 · Lifetime Member Joined: Mar 16, 2007 Posts: 468

Its all about confidence that the safety camera information is correct and after testing the tomtom safety camera alerts I quickly released that the pocketgps warnings were so much better .

I myself would try to go down the line off " I purchased a Tomtom and it was faulty please refund my camera subscription " then sign up to a better one in my opinion

mikewall · Posted: Sun Mar 30, 2008 12:53 pm Post subject:

Ok dennis i'll do it later, Good thinking i'll give it a go! only prob is i brought a card not use my visa! but i'll give it a good shout Laughing Out Loud

mikewall · Posted: Mon Mar 31, 2008 3:06 am Post subject:

DennisN · Posted: Mon Mar 31, 2008 7:24 am Post subject:

No, Mike, you've got lots to go, that's only three points. The first two areas on the motorways have several cameras on TT's old data, but there are now no cameras there (new devices are carrying the old data, presumably an update drops them). But the third one is a mobile which is definitely alive and healthy.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

M8TJT · Posted: Mon Mar 31, 2008 8:14 am Post subject:

DennisN · Posted: Mon Mar 31, 2008 11:24 am Post subject:

mikewall · Posted: Mon Mar 31, 2008 4:57 pm Post subject:

Specs cameras at M27/M3 area are missing too! OK dennis i get your point TT database is lacking! TT mobile sites are non entitys! should of carried on my subscription when i had it!

On this sites database do you get the camera icon on the map and the speed in top left corner or just the speed icon? and is this sites a group of poi files or do you replace the TT alerts?

ta mike

DennisN · Posted: Mon Mar 31, 2008 5:35 pm Post subject:

Our cameras are a set of POIS and they show on the map at all times (not just when they are warning you like the TT ones) and flash up at top left. The icons are much more understandable AND you can have a spoken warning, announcing the type of camera and speed at whatever distance rings your bell. Unless you absolutely love the TT ones, when you use ours, you dump theirs. I could go on ....

BUT if you are driving around the M27, A27, M3, A3M without our camera database and rely on the TomTom one, all I can say is WATCH YOUR SPEED ALL THE TIME. I know you do that anyway, but do it more!! Very Happy

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

mikewall · Posted: Tue Apr 01, 2008 8:43 am Post subject:

What a hassle! The reason i showed no cameras is that ive lost ALL the TT database! even the free ones! If i go into the safety camera menu on my 720 i just get the message to subscribe via home! the report icon is greyed out! TT Customer Support have changed my device code over to this unit my account shows the subscription to safety cameras, and home says there on my device! but not one shows! I also dont get quick gps fix download, i tried to update my map to see if my device is recognised as active and that worked saying i have latest map (before it told me to contact CS to change device code)

Also my 720 sometimes says Do you want to connect to computer when i turn on when connected to cigar lighter! and i get the auto shut down message when i have connection(its not disconecting) i've also tried turning the option to turn off if power is lost on and off! just done factory reset and normal reset! anyone shed some light on these issues or is it back to comet?

Ta in advance Mike

ps Not having much luck with TomTom!!

mikealder · Posted: Tue Apr 01, 2008 9:00 am Post subject:

Get the charger socket in your vehicle checked out as it might be this that isn't making good contact, although offering to connect to a PC when its in the car is not a good sign. I might be thinking about a return and swap it for another one - Mike

mikewall · Posted: Tue Apr 01, 2008 9:26 am Post subject:

2 different trucks used cigar sockets and accessory plugs (2 on scania trucks use different plug) turned option to shut down off! Nor another divice code change! doh

Can see me subscribing here sooner than planned Laughing Out Loud

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