GO520 installation problem

warren182 · Occasional Visitor Joined: Nov 26, 2007 Posts: 8

Just purchased a tomtom520, but can't get it to link up with my laptop running xp. Just keeps saying unknown device, and I can't find the unit through tomtom home. Any suggestions?

dhn · Posted: Fri Mar 07, 2008 2:10 pm Post subject: Re: GO520 installation problem

warren182 · Occasional Visitor Joined: Nov 26, 2007 Posts: 8

1. My mistake, running vista!
2. Same problem regardless of the usb port used
3. Can't detect the tomtom in my computer
4. I assume a pin reset is done by pressing the reset button? If so, have done that, no help?

dhn · Posted: Fri Mar 07, 2008 3:34 pm Post subject:

mikealder · Posted: Fri Mar 07, 2008 3:38 pm Post subject:

With the TomTom plugged in to the PC and you have pressed the button on the TomTom to connect to the PC does the TomTom appear in the drives listed when you select Start/ Computer - Mike

warren182 · Occasional Visitor Joined: Nov 26, 2007 Posts: 8

No. Plug it all together, green light on tomtom, but can't find it in devices. Error message on desktop says unknown device.

mikealder · Posted: Fri Mar 07, 2008 6:04 pm Post subject:

Have you ever connected a memory card reader or USB memory stick to the PC running Vista and do these work? - I have had "fun" since moving to Vista but the TomTom's will connect and work (although I try not to use Home as I don't trust it, neither do I need it TBH) - the important part is does the TomTom once connected actually ask on its screen whether you want to connect to the computer?
(One late addition to this - and I hate having to ask it, but, is the TomTom device actually switched on when you plug it in? - Mike

warren182 · Occasional Visitor Joined: Nov 26, 2007 Posts: 8

Tomtom is switched on. Doesn't ask if I want to connect though? Rang tech support, they suspect faulty unit so just had it changed and will give it a go later on.

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