"Latest Map Guarantee" not working?

rmines · Occasional Visitor Joined: Aug 19, 2004 Posts: 24

Hi guys,

The release of the v7.10 maps gave me brief cause for celebration, as my 720 was purchased in mid October, and hence is eligible to get the update from 7.05 using the "Latest Map Guarantee".

However this isn't working for me, telling me I already have the latest maps installed when clearly I don't. Reading other threads I see that a lot of others are having similar issues, so I though a dedicated thread on this might be useful. That way if any of us get a decent response out of TT we can share it with others.

So, who else is having this problem and has anyone managed to get it working having previously had issues?

mikealder · Posted: Thu Nov 08, 2007 9:23 pm Post subject:

First off which version of TomTom Home software have you got installed on the PC?

Secondly I would also back up your attempt to update the map using the voucher with a call AND email to TomTom Support:

0845 161 0009 for the phone call

For the e-mail you wll have to follow the support section of their web site, this needs to be done within the 30 day period though - Mike

rmines · Occasional Visitor Joined: Aug 19, 2004 Posts: 24

Hi Mike,

Here's a rundown of the versions I'm running:

Home - 2.1.2.121
Application - 7.210
Maps - 705.1480

I logged a ticket with TomTom a couple of days ago. If I don't get a response by tomorrow I'll try ringing them.

If someone affected by this gets a firm acknowledgement that TomTom are aware of this as a problem please share the details, so the rest of us can benefit - at the moment there seems to be a distinct lack of ownership. Given that the LMP is a time limited offer, and hence users are understandable going to get twitchy if its not working I would hope that TT would be fairly quick to own up to the problem and put in place a clear workaround.

Toneloc427 · Posted: Sat Nov 10, 2007 12:31 am Post subject:

rmines-

I've updated three 720's to v710 maps today, and each one gave me the same "You have the latest map" garbage the first time I checked. Seems to be something with getting it to "read" the map file, as it worked on each one after monkeying around with it a bit. I'd suggest unplugging, rebooting, reconnecting, and anything else you can think of to make HOME see it as a "new" device. Also try using the "Change device" and "Change installation location" options within HOME.

If none of that works, I'll pay closer attention to what I've been doing when I update the rest of the lot on Monday.

rmines · Occasional Visitor Joined: Aug 19, 2004 Posts: 24

DennisN · Posted: Sat Nov 10, 2007 9:50 pm Post subject:

For what it's worth, here's my latest situation with TT support (for anyone not familiar with TT support questions, you start reading this at the bottom and work upwards).

MaFt · Posted: Sat Nov 10, 2007 11:38 pm Post subject:

the map guarantee worked fine for me yesterday on the 520...

MaFt

SpeedCam · Posted: Sun Nov 11, 2007 6:13 pm Post subject:

Same here, my 720 does not recognise the latest version, I've just returned my original unit and made £100 profit in the process. Returned to Argos and had a refund of £330, then purchased a replacement at PC_World for £229 using their price promise, and a new 12 month warranty...

vibeone · Lifetime Member Joined: Mar 08, 2006 Posts: 128

fizz · Occasional Visitor Joined: Feb 01, 2006 Posts: 29

Are version 710 maps available for all TomToms only I've just checked my One XL which was purchased from Amazon on the 22nd October and I have version 675 maps Shocked

I've tried the Use Latest Maps Guarantee and it just tells me I have the latest maps.

If I should have 710 I'll be calling TomTom in the morning or returning it to Amazon in the afternoon.

colin

dhn · Posted: Sun Nov 11, 2007 9:30 pm Post subject:

The UK website shows a 7.10 version map for Great Britain and also a 7.10 map for Western Europe for the model you have.

The site ALSO says you MUST have version 2.1 of TomTom Home to be able to dl the latest map. Could that be the problem?

DennisN · Posted: Sun Nov 11, 2007 9:43 pm Post subject:

fizz · Occasional Visitor Joined: Feb 01, 2006 Posts: 29

I have the latest version of Home. I have also done a fresh install on a laptop that has never had the TomTom installed before (I even created a new account) but still get the same problem.

I have noticed that the 675 maps are called United Kingdom and Republic of Ireland but the 710 maps are called Great Britain and the Republic of Ireland (if you want to purchase them). I don't know if this could cause the issue or whether renaming all references to the UK to GB would "fool" the update process (but I might give it a try anyway).

DennisN · Posted: Sun Nov 11, 2007 11:03 pm Post subject:

fizz · Occasional Visitor Joined: Feb 01, 2006 Posts: 29

Too late - but you're right it doesn't work Sad

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