help with tt1 v2

dubbz · Posted: Tue Oct 23, 2007 10:30 pm Post subject: help with tt1 v2

Hi All,
Can anyone help me out here?
just connected my tt1 to my pc and tom tom home loaded up then downloaded the new version of it to my pc Confused

all well an good, but now my tt1 is stuck on a screen saying "please wait" and not to unplug from pc? Confused

however i clicked on safely remove hardware and it's still on this screen and i cant turn it off!!!?
Any ideas on whats going on? should i attack the rest button?

thanks.

mikealder · Posted: Tue Oct 23, 2007 10:35 pm Post subject:

Try the reset button on the TomTom, if this fails try pressing it for 30 seconds, if this fails you might want to consider re-installing a previous back up to the device - Mike

dubbz · Posted: Tue Oct 23, 2007 10:40 pm Post subject:

cheers mike for the quick reply.
pressed the reset which turned it off, but now its flashing up showing the blue sd card and a red cross Confused

that dont look good eh?

mikealder · Posted: Tue Oct 23, 2007 10:43 pm Post subject:

Do you have a back up of the device on the PC? if so I would install that, if not try TT support as there have been a number of problems with recent software version (s) - uk support is 0845 161 0009 - Mike

dubbz · Posted: Tue Oct 23, 2007 10:49 pm Post subject:

i'm sure i made a back up when i first got it, just pluged it back in to the pc, but the tt has not asked if i want to connect to the pc? Confused

the tt is on showing the orange screen, should i go to restore then?

thanks again.

dubbz · Posted: Tue Oct 23, 2007 11:33 pm Post subject:

is there another way i can restore my backup without going through tomtom home?

mikealder · Posted: Wed Oct 24, 2007 5:24 am Post subject:

Yes there is - connect the device to the PC if/ when TT Home starts up simply stop the application on the PC. Use Windows Explorer and you should be able to see a drive listed as TomTom. Use Windows Explorer to copy the back up to the device - Mike

dubbz · Posted: Sat Oct 27, 2007 12:02 pm Post subject:

dose it sound like my sd card is corrupt, i've tried to format it, but window's say's unable to format? Rolling Eyes

mikealder · Posted: Sat Oct 27, 2007 1:08 pm Post subject:

Windows Explorer can see the card in the device - I mean it is listed in Windows Explorer as a drive?
If you click this drive to open it does it display any folders/ files?
Right click it and select "Proerties" what does it say?
Mike

dubbz · Posted: Sat Oct 27, 2007 7:43 pm Post subject:

ok, once plugged it shows as removable disk (f)
click on it and its saying the disk in drive f not formatted do you want to format now, click yes nowt happens, unable to format.
right click properties
file system RAW
used space 0%
free space 0%
capacity 0%

Andy_P · Posted: Sun Oct 28, 2007 10:28 pm Post subject:

Sounds like a dead card to me Sad

Buy or borrow a new card and try to restore your backup onto that one.

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