TOMTOM 520 and tt home problems

daveT75 · Occasional Visitor Joined: Aug 08, 2007 Posts: 8

i bought my new tomtom go520 yesterday, the device works fine when not connected to the computer but the problem is when i try and use the home app. now at first i though it was just incompatible with vista on my laptop but it dows the same thing on my xp machine. when i connect the device the go displays the green screen with a pic of the do in its holder (intermitantly showing a cross telling me not to remove the device). but on the home screen it dosent show me the virtual go display all i get is the message that indicates their is a file or something missing that is stopping it communicating with the go. so all i can do is update and browse my go 520, cant do anty of the interesting things.
i have read something about a DLL file that is needed but surely the installation software should install everything the ttgo needs.
I have also tried the new tthome2 beta software and all i get from that when attempting to do the same thing is that a piece of software is needed (DLL file ????) and gives me the option to download it by selecting ok, then comes back with the message that i should try later. any ideas or do i have a faulty tomtom go 520?
davet

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

Have you installed the Home software from the supplied cd. the version on the website is an older version and various reports say it's flaky.

Check the other posts here re V2 Beta. I am using that and it works fine with everything up to now.

Very Happy

daveT75 · Occasional Visitor Joined: Aug 08, 2007 Posts: 8

yes tried using the app on the cd (think its 1.6xx20) to no no avail, also tomtom home2 still says that a component is needed but is not yet available. went back to the version on the cd and when i go to "my go 520" i get an image of my device with a message above reading: "at this time there is no component available that is compatible with your tomtom device" what does this mean? is the go520 still that new that tomtom have not finished all of the software for it? by the way do you have a 720 or a 520?
d

daveT75 · Occasional Visitor Joined: Aug 08, 2007 Posts: 8

What is this componant it keeps asking for - anyone? and how do it get it?
also my tomtom go 520 reboots when it conects to home, is this normal? do i have a faulty machine or is it just a software problem? d

Oldboy · Posted: Thu Aug 09, 2007 1:07 pm Post subject:

daveT75 · Occasional Visitor Joined: Aug 08, 2007 Posts: 8

do get that but when i select yes to download it says that the component is not yet available for my device (tomtom go 520) try again soon!, surely tomtom havent released a new machine before they make the software available for it?
d

orgie · Occasional Visitor Joined: Aug 08, 2007 Posts: 4

cazmar · Posted: Thu Aug 09, 2007 7:19 pm Post subject: tomtom 520

I bought a 520 yesterday as well and have exactly the same problem.It will not download the file and my tomtom shows a small internal drive and then cuts off and it takes about 5mins to connect to home v2 and then an age to do anything with it.Can anyone please help.

andy-c1 · Posted: Fri Aug 10, 2007 9:10 am Post subject:

yep i had problems too until i i setup my tomtom 720 to a working state tried again and all works great ,my only problem is when using operate my device i get lumped on teh continent not uk
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TomTom 5001

wjc · Posted: Sun Aug 12, 2007 1:02 am Post subject:

i have a tomtom 910 and my tomtom home software out of the blue just stopped working
any answers guys,
sure can t get any from tomotm
thanks
wjc

Oldboy · Posted: Sun Aug 12, 2007 6:39 am Post subject:

wjc · Posted: Sun Aug 12, 2007 8:06 pm Post subject:

i tried to re install the old version with the disk provided with my unit even.i seem to be able to reach every other web page except www.tomtom.com.totally refuses to connect, as if the page has disappeared off the web

cazmar · Posted: Sun Aug 12, 2007 9:16 pm Post subject: 720

I have had two 520s in 4 days and now have gone to a 720 but cannot register it with tomtom for another six months.Any help please.

mikealder · Posted: Sun Aug 12, 2007 9:26 pm Post subject:

Try a differnet e-mail address with the new device, your ISP should permitt more than one e-mail address per account, each device needs a different one to work correctly with the TomTom system - PITA that this is I don't know of a way around it - Mike

wjc · Posted: Sun Aug 12, 2007 9:55 pm Post subject:

hummm......
problem may be that my inernet provider address changed from roadrunner to comcast.
i have a neighbor that tried to go to www.tomtom.com and it came up as a dead site for them as well
wonder whats goin on?
thanks
wjc

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