TomTom 6 is terrible

Clavain · Posted: Sat Apr 21, 2007 11:00 pm Post subject: TomTom 6 is terrible

Hi
I have upgraded my old version of TomTom (4 think) to TomTom 6 because I am off to the states and wanted to navigate.

It has been a terrible experience.

I paid about 100Euro for TT6 and about 100Euro for the new USA maps as download, but I can't get it to work.
I took me 3 days and about 6 hours to down the less than 1GB of map material from TT's server. Just terrible. The server at TT's end is so slow it is unbelievable. I live in Germany and have a good 2MBit broadband connection which is stable and doesn't give me any grief. That was untill I started to load down TT.
Never mine, I got it downloaded eventually and after another day of grief and calls to support, managed to get the maps installed on to a new 1 GB SD card. But it still will not run!

TomTom Home, the client program on your computer is truely, truely terrible. Crashing, burning, not starting, hanging, it is just awful, a banged together piece of crockware. Now it won't recognise my device and tells me I have an unauthorised iPAQ, althought I bougth the SD version of TT (program and europe maps on card).

This is just dreadful. I have spent at least 18 hours trying to get this thing to run, and I have been working in the Computer industry since 1988.

Give this one a miss.
Clavain Sad

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Clavain · Posted: Sun Apr 22, 2007 11:45 am Post subject:

Hallo Andydigital44,
Thank for the reply.

Do you know the expression "Load brain before shooting off mouth"?.
It applies in this case very well to you although you haven't actually said anything, rather just typed it.

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Nice chap i bet you have lots of friends. I was only trying to help and i told you what i thought the message you received meant. This is a public forum not TOMTOM customer support, go get you knickers in a twist with them you arrogant.....

Tim Buxton · Posted: Sun Apr 22, 2007 2:52 pm Post subject:

OK guys, can we knock off the insults, please, and get back to the important stuff, which is establishing why Clavain can't get TTN6 working on his device?

Clavain,

What device do you have, please, and what OS is it running?
_________________
Tim

aj2052 · Posted: Sun Apr 22, 2007 5:30 pm Post subject:

Must admit Andy, I thought you answered the reply quite correctly and factually.

eillo7 · Regular Visitor Joined: Aug 19, 2005 Posts: 199

With a reply like that Clavain, I'd be surprised if anyone dares to try helping further (although Tim B is looking brave...).

Clavain · Posted: Sun Apr 22, 2007 9:42 pm Post subject:

ok.
I apologise. Totally out of order, sorry I lost it. I apologise to the forum in general and to andydigital44 in particular. The only person who mouthed off was myself.

Tim B.
Thanks for the support.

I am using a HP iPAQ 4150 which is on the approved list of devices.
Tomtom Home is version 1.5 build 032.
Tomtom version is 6.010
Laptop is Dell D600 XPPro 1.25 Gigs of memory with all the latest MS patches.
Active Sync version 3.8.0 (build 5004) (don't need to upgrade AS since it works fine)

I bought Tomtom 6 on a SD card which automatically upgraded the old version of TT on my device. It works fine. No problems. I was able to authorise and activate the program with only minor problems.

The problems started with buying the USA and Canada maps. I had big problems loading them down. However that is history at this point.
I have loaded down the map successfully and after a mail to support eventually got the maps copied manually on to a 1GB SD card which I had lying around.

The 4150 has only one slot, so if I remove the Tomtom card and replace it with my USA maps and start TT it tells me that it can't find any maps and shuts down.

I found a reference on the TT support site that says if you are using a new card, it is necessary to install the TT application on the SD card. But how do you do this? Tomtom home doesn't give me any option of loading any thing apart from the maps on to the card. So I am stumped.

Further if I remove the TT card and put my device into the cradle, Tomtom Home tell me it "This device is not associated with your TT account". But it is. The TT program is loaded on the device and is authorised. On top of all this TTHome hangs regularly, but I could live with that.

All very frustrating.

Clavain.

Tim Buxton · Posted: Sun Apr 22, 2007 9:52 pm Post subject:

It certainly sounds like a headache! So, you need to install TTN6 onto a second SD card but HOME won't let you, is that it?

Can you make a full copy of the TTN6 SD card (including hidden files) to your hard disk and then copy them onto the new card? Having done that, put the card into a card reader and delete the map directory. Then manually copy the new map as you did before.

I'd format the 1Gb SD card you copied the maps onto before giving this a go, just to make sure it's a 'clean' install.
_________________
Tim

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Apology accepted and reciprocated, i also retract my arrogant comment and friends jibe, although you have now made alot more friends Smile

Clavain · Posted: Sun Apr 22, 2007 10:05 pm Post subject:

Hi Tim,
Thanks again for the support.

Well I have been trying a version of that copying system files to the card in the hope it will start, without success.

Going to give up for today, and go to bed. I have updated the mail to TT and see what they come up with.

Will keep the forum updated.

Cheers,
Clavain

Clavain · Posted: Sun Apr 22, 2007 10:09 pm Post subject:

Hi Andy,

Just seen your post as I was about to shut down. Sorry mate for being over the top.

Got to go, we are an hour ahead here and need to hit the sack.

Clavain.

eillo7 · Regular Visitor Joined: Aug 19, 2005 Posts: 199

Clavain · Posted: Tue Apr 24, 2007 4:15 pm Post subject:

Hi Guys,

News flash, got it sorted will send report later when @ home and more time.

C.

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Excellent news glad to here its all sorted now. I've also had some good news today about my tomtom 910, i've finally managed to get tomtom to upgrade my nearly 3 week old 910 to the latest 6.75 Western and Central Europe maps for free.

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