TomTom One Display Problem

The_Laird · Occasional Visitor Joined: Feb 04, 2007 Posts: 4

I have a TT1 ver1 (just out of warranty) that has recently developed a display problem. The screen display has suddenly become faded and although just about readable, it is washed-out and indistinct with uniform thin, white horizontal lines appearing.

Otherwise, the device appears to function currectly.

I have performed a reset etc. but without result.

The device has not been dropped or damaged. Does anyone recognise the symptoms? Has a component part given up the ghost?

Oldboy · Posted: Sun Feb 04, 2007 9:06 pm Post subject:

Most TTs come with a 2 year Warranty. Are you saying it is over 2 years old, or assuming it's only a 1 year warranty?

Check the legal paperwork that came with the ONE when new.

Telephone TT on 0845 1610009, and have your receipt to hand, and see how you get on.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Andy_P · Posted: Sun Feb 04, 2007 10:33 pm Post subject:

If you can't find the paperwork, the Guarantee is also in a text file stored on the unit.
Mine is in the folder called "Licences" and the file is called "lic_eng.txt"

Section 6 says:

The_Laird · Occasional Visitor Joined: Feb 04, 2007 Posts: 4

I think we have something here, chaps.

I had assumed a 12 month manufacturer's warranty. It would seem that it is, in fact, a 2 year warranty, so I'm well inside.

All I have to do now is subject myself to the vagaries of TomTom customer service.

Thanks to each for advice.

PS: It does occur to me that of-the-shelf SatNav is somewhere in the region once inhabited by Windows 95. ie: a promising start but still a long way to go. I believe that forums such as this exist for suggested upgrades, workarounds and tweaks. Why? The consumer item is not quite ready, that's why.

The_Laird · Occasional Visitor Joined: Feb 04, 2007 Posts: 4

Pedantry alert re above... for "of", please read "off".

Andy_P · Posted: Mon Feb 05, 2007 1:10 am Post subject:

Once you actually get to talk to them about a return, I found TT very efficient. I'd advise you contact by phone NOT email.

They send you a link to print out a DHL shipping label. You ring DHL and arrange for them to pick it up from anywhere (I said my work address). You can track it's progress, and I got mine back in about 11 days.

Be prepared to accept a "Refurbished" device (that's in the guarantee wording) The unit they sent me LOOKED brand new to me though.

As for it being new technology, I tend to agree.
I am of an age where I'm still astounded they work at all, let alone do it as well as they do, and I have to try not to lose patience with youngsters who expect them to do miracles.

But in 10 years time we will look back at the units and map delivery methods we have today, and laugh!

The_Laird · Occasional Visitor Joined: Feb 04, 2007 Posts: 4

Ok - all sorted now.

I was quite impressed with the return service. The whole process was, perhaps, a little bit fiddly (not least the assembly of the of the small flatpack carton enclosed for the return - it would try the skills of a rocket scientist).

However, once things were underway, I had the device returned and fully functional within about 4 days.

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