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Gadgetman1 Occasional Visitor
Joined: Oct 10, 2006 Posts: 3
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Posted: Thu Oct 12, 2006 8:24 pm Post subject: Subscibed Membership |
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I've signed up. paid up ('cos PayPal confirmed the money transfer) but I'm still shown as not a subscribed member!! HELP |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15226 Location: Bradford, West Yorkshire
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Posted: Fri Oct 13, 2006 12:22 pm Post subject: |
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Hi Gadgetman1,
How did you pay? was it by eCheque? If so then you will have to wait until it lears the banking system, PayPal would then send you an email saying it has cleared. Then you will be fuly subscribed.
Thanks
MaFt |
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Gadgetman1 Occasional Visitor
Joined: Oct 10, 2006 Posts: 3
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Posted: Fri Oct 13, 2006 2:21 pm Post subject: Subscibed Membership |
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Hi MaFt
No I didn't use an e-cheque I used PayPal proper & they've confirmed that the money was transferred to you, £19.00 to accounts@pocketworldgps.com.
Thanks |
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RobBrady Frequent Visitor
Joined: Jul 21, 2004 Posts: 2718 Location: Chelmsford, UK
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Posted: Fri Oct 13, 2006 6:11 pm Post subject: |
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Hi Gadgetman1, welcome to the forums!
PayPal say that you have used eCheque and not a credit card payment.
From PayPal:
>>
Payment Type:
eCheque
The eCheque payment you have received will show an Uncleared status until the funds have cleared from the buyer's account
Uncleared(Expected Clearing Date: 20 Oct. 2006)
>>
I have copied the following from our FAQs:
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=34829
Q. I've paid using PayPal. Why am I not a Member yet?
A. When you make a payment through PayPal that is funded by Instant Bank Transfer (the vast majority of transactions) we receive your payment and you become a Member immediately.
If you are an existing PayPal customer and do not elect to pay by credit card you therefore elect to pay by a transfer from an existing PayPal account - this transfer takes the form of a virtual cheque, called an eCheque.
All those that are able to use a credit card get instant access.
The rule of thumb is, if you have used PayPal and haven't paid by credit card then you have paid by eCheque.
If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days, but sometimes longer - we have had reports of up to 14 days clearance) you will receive your membership details automatically.
We do mention it on the payment page, but in amongst all the other information, understandably, it can be missed.
Your 1st email subject line from PayPal will read 'Receipt for Your Payment to PocketGPSWorld.com Ltd' whereas the 2nd email will read 'eCheque Payment Complete'.
Thanks for your patience, won't be long now _________________ Robert Brady |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Fri Oct 13, 2006 6:33 pm Post subject: |
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Just out of interest how does this "i didn't pay with e-cheque" / "PayPal confirm you paid with e-cheque" occur?
User error or are PayPal's instructions to poor? |
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Gadgetman1 Occasional Visitor
Joined: Oct 10, 2006 Posts: 3
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Posted: Fri Oct 13, 2006 6:48 pm Post subject: Subscribed Membership |
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Hi Robbrady
Thanks for pointing that out, it's news to me the way PayPal works.
Gadge |
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RobBrady Frequent Visitor
Joined: Jul 21, 2004 Posts: 2718 Location: Chelmsford, UK
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Posted: Fri Oct 13, 2006 7:19 pm Post subject: |
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PaulB2005 wrote: | Just out of interest how does this "i didn't pay with e-cheque" / "PayPal confirm you paid with e-cheque" occur?
User error or are PayPal's instructions to poor? |
I think it's just down to how the transaction is named/not named. Credit card = instant transfer and non credit card = eCheque. Yes, PayPal could make it clearer.
That said, when we next update the subscription page, I'll have a look at explaining it a bit more clearly. We get about 5 or 6 of these a month. _________________ Robert Brady |
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RobBrady Frequent Visitor
Joined: Jul 21, 2004 Posts: 2718 Location: Chelmsford, UK
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Posted: Fri Oct 13, 2006 7:43 pm Post subject: Re: Subscribed Membership |
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Gadgetman1 wrote: | Hi Robbrady
Thanks for pointing that out, it's news to me the way PayPal works.
Gadge |
No problem Gadge, it is a bit confusing! _________________ Robert Brady |
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