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No tom tom icon after repair
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steve2002
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Joined: Aug 15, 2006
Posts: 19

PostPosted: Tue Aug 15, 2006 9:16 pm    Post subject: No tom tom icon after repair Reply with quote

Had my hp ipaq repaired recently, new usb connector and software update, also reloaded ROM IC, when it came back I found that the tomtom icon had gone from the screen, so I have no way of accessing the sat nav, checked the storage card and it's all still on there, how do I get the icon back.

Steve.
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Tue Aug 15, 2006 9:40 pm    Post subject: Reply with quote

Welcome to the forum, re-install the application (TomTom), you can download the latest version from www.tomtom.com simply dock the PDA via Active Sync and run the installer from the PC this will sort out your problem - Mike
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steve2002
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Posts: 19

PostPosted: Wed Aug 16, 2006 10:12 am    Post subject: Reply with quote

Mike,
Thanx for the speedy reply but I have looked on the web-site and can't seem to find the link to download from, am I missing something.

Steve.
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wazzzzupmate
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Joined: Jul 05, 2004
Posts: 221
Location: Rochdale

PostPosted: Wed Aug 16, 2006 10:21 am    Post subject: Reply with quote

Try here,
http://www.tomtom.com/support/support.php?ID=3&Language=1
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steve2002
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Joined: Aug 15, 2006
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PostPosted: Wed Aug 16, 2006 10:49 am    Post subject: Reply with quote

Thanx for the link, followed the prompts, started downloading, saved the file navupd521, then opened it up to run set-up and no set-up started, would this be because there is no tom tom already installed, might this have been removed whilst under repair.

Steve.
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mikealder
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Location: Blackpool , Lancs

PostPosted: Wed Aug 16, 2006 11:17 am    Post subject: Reply with quote

Make sure the PDA is docked with the PC and run the application on the PC, this will install the application, you do not need to have an earlier version installed in order for this to work. Mike
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steve2002
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Posts: 19

PostPosted: Wed Aug 16, 2006 12:11 pm    Post subject: Reply with quote

Mike,
Have managed to install, but the pda is asking for an activation code, I bought this unit second hand and the disc that came with it is not the original, so no code on the box, I have a device code, can I get it from here somehow.

Steve.
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Privateer
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Joined: 30/12/2002 17:36:20
Posts: 4918
Location: Oxfordshire, England, UK

PostPosted: Wed Aug 16, 2006 12:36 pm    Post subject: Reply with quote

Hi steve2002,

Unfortunately you really do need a product code, which together with a device code will give you an activation code when you visit www.ttcode.com.

Have a look at the following TomTom support answer:
My activation code no longer works on my repaired device.

It’s best if you go back to the seller and ask for the product code.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
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steve2002
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Joined: Aug 15, 2006
Posts: 19

PostPosted: Wed Aug 16, 2006 12:50 pm    Post subject: Reply with quote

I have e-mailed him.
So what you are saying is that without this code I cannot use this device, and basically means I have to buy another software package.

Steve.
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Privateer
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Location: Oxfordshire, England, UK

PostPosted: Wed Aug 16, 2006 12:59 pm    Post subject: Reply with quote

steve2002 wrote:
So what you are saying is that without this code I cannot use this device, and basically means I have to buy another software package.

Yes, you need the product code.

Was it a purchase via eBay?

Did you make a backup of your PDA before you sent it off for repair?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
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steve2002
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Joined: Aug 15, 2006
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PostPosted: Wed Aug 16, 2006 1:13 pm    Post subject: Reply with quote

Yes originally it was on e-bay, but i bought it off of e-bay after contacting the seller.
No I didn't back up the info from the PDA, I know, you don't have to tell me.
But if you have a genuine software package and a legitimate reason for wanting the original product code then why is this not possible, i know they want to protect people against rogue sellers but there must be a secure way of obtaining this code.

Steve.
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Privateer
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PostPosted: Wed Aug 16, 2006 1:23 pm    Post subject: Reply with quote

Hi steve2002,

steve2002 wrote:
But if you have a genuine software package and a legitimate reason for wanting the original product code then why is this not possible.

If you contact TomTom and are able to convince them that you have the original CDs, a receipt, and anything else that proves you bought the product then they should help you.

steve2002 wrote:
I bought this unit second hand and the disc that came with it is not the original.

Unfortunately, if the CD is not the original then it looks very likely that the eBay seller sold you a PDA with pirated software.

Your best hope is that the eBay seller will provide you with the original CDs and a valid product code.

Once you have a product code make a note of it, set up a profile on the TomTom website and keep a record of it in your online TomTom profile.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
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steve2002
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Joined: Aug 15, 2006
Posts: 19

PostPosted: Wed Aug 16, 2006 2:50 pm    Post subject: Reply with quote

So if I can't get hold of the product code, then I need some more software, seeing as I already have the bluetooth unit what is the cheapest way of doing this, and from where.
I have looked on the good old e-bay and there seems to be some very cheap stuff on there, too cheap, and some of it says you don't need a code. Mmmmmmmmmmmmm!!!!!!!

Steve.
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steve2002
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Posts: 19

PostPosted: Wed Aug 16, 2006 3:00 pm    Post subject: Reply with quote

Would this be any good.

http://www.handtec.co.uk/product.php?xProd=341&xSec=45

Steve.
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Privateer
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Location: Oxfordshire, England, UK

PostPosted: Wed Aug 16, 2006 3:00 pm    Post subject: Reply with quote

steve2002 wrote:
So if I can't get hold of the product code.

Then you have been conned by an eBay seller who has bumped up the price of a second-hand PDA with a pirated version of a SatNav application.

steve2002 wrote:
then I need some more software, seeing as I already have the bluetooth unit what is the cheapest way of doing this, and from where.

Have a look at the advertisers on this website.

steve2002 wrote:
I have looked on the good old e-bay and there seems to be some very cheap stuff on there, too cheap, and some of it says you don't need a code. Mmmmmmmmmmmmm!!!!!!!

If it sounds too good to be true then it probably is. All legitimate versions of TomTom for the PDA will need a production code and therefore an activation code.

Did the eBay seller claim that the software was all legitimate and the it came with CDs and product codes?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
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