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JimmyTheHand Frequent Visitor
Joined: Apr 16, 2005 Posts: 386
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Posted: Sun Jul 30, 2006 10:15 pm Post subject: Is the TomTom support site working? |
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trying to submit a support question (about replacement of broken mount) and guess what go to submit question - insists on OS being filled in, from a list of zero entries
Ok try phoning support (probably at work tomorrow) - find support number, not a chance - tells you to search for phone number (what brain dead idea is that - why not just have a page with it all on) - even better search doesn't seem to do anything (could be my ISP's transparent poxy (sic) servers - but since the support site has been offline all weekend I am tempted to blame it unless proven over wise _________________ J. |
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Skwark Regular Visitor
Joined: Jan 30, 2005 Posts: 86
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Posted: Sun Jul 30, 2006 11:19 pm Post subject: |
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I can confirm - it's dead!
The support site obviously needs some support |
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sgould Frequent Visitor
Joined: Oct 05, 2004 Posts: 1320
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Posted: Mon Jul 31, 2006 12:00 am Post subject: |
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Seems to be up again. _________________ TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps |
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tyketriker Occasional Visitor
Joined: Jul 24, 2006 Posts: 4
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Posted: Mon Jul 31, 2006 3:55 pm Post subject: |
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The Tomtom Support is up and running. As to whether they solve your problem or send you impolite replies is for you to discover.
As you might gather I have sent them two problems with the Tomtom Rider. In both cases it resulted in receiving impolite answers from them.
My advice is to ignore support and look through discussion groups like this one and get help from anyone but Tomtom Support. |
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tonys66 Lifetime Member
Joined: May 25, 2006 Posts: 510 Location: norfolk
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Posted: Mon Jul 31, 2006 5:54 pm Post subject: |
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http://www.tomtom.com/support/category.php?ID=1&Language=1
to submit questions
phone numbers below
UK English Phone numbers
From the UK 08451610009
From outside the UK +31208501004
Sverige/Danmark/Norge Phone numbers
Sverige 0776620010
Danmark 35256514
Norge 81556710 Monday -
Français Téléphone
France 0811025124
Belgique 078250157
Suisse 0844000016
Deutsch Telefonnummer
Deutschland 01805003842
Österreich 0810102557
Schweiz 0844000016
Nederlands Telefoon Openingstijden
Nederland 0208501007
België 07825015
Español Numero de telefono
España 913496508
Portugal 808781222
Italiano Numero di telefono
Italia 0245281004
Svizzera 0844000016 |
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JimmyTheHand Frequent Visitor
Joined: Apr 16, 2005 Posts: 386
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Posted: Mon Jul 31, 2006 7:50 pm Post subject: |
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thanks for the replies - managed to submit it today I hope it will be as efficient as last time I used the support (when my 300 died)
The issue is a broken mount (not mine - but easier for me to deal with) - and the forums tell me TomTom replace them as it appears to be a design/manufacturing flaw. _________________ J. |
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