pixmania - good or not?

anarchyuk · Occasional Visitor Joined: Jul 15, 2006 Posts: 50

Hi people

Just trying to get some vital advice before going ahead and buying a Mio C510, whether or not to buy off pixmania as im going be buying it for 211 quid! which is damm cheap at the moment beating all the other competitors or the other option would be buying it off globalpositionsystems.co.uk but again ive read one or two funny reviews of their service on here too. any ideas?

dodgers30 · Posted: Tue Jul 18, 2006 8:02 am Post subject:

I have had no problems when i purchased an item from Pixmania, however i know a couple of people who have had problems only returning items not during the initial ordering process though.

anarchyuk · Occasional Visitor Joined: Jul 15, 2006 Posts: 50

Cheers for the reply! Yeah this is why im trying to find out what their reputation is like cos i aint heard much of them even though theyre worldwide. The 2 yr warranty is a plus but if i sent the unit back in the 2nd yr it has to go off to France as this is where theyre based (even though im buying thru the UK section? Confused

)

Skippy · Posted: Tue Jul 18, 2006 8:33 am Post subject:

I brought a camera from them a few years ago. It arrived with a French manual and power adaptor which they didn't tell me about.

The price was right though - a fair bit cheaper than elsewhere. I have heard a lot of complaints about them having rubbish service if anything goes wrong but that's probably the same for anywhere that will sell stuff cheap these days.

If you are making a big saving then go for it. If the saving is marginal then don't.

If the unit only comes with single region maps then make sure you don't get maps of France when you presumably want the UK!

Also, I'm not sure if the Distance Selling Regulations which give you 7 days to return the item for a full refund apply to sales from other EU countries. Anyone know?
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Gone fishing!

Skippy · Posted: Tue Jul 18, 2006 8:34 am Post subject:

Oh, and pay by CREDIT CARD. Not debit card or ANY other method.

Paying by credit card gives you additional protection if there should be a dispute arising.
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Gone fishing!

Mullet · Frequent Visitor Joined: Dec 12, 2005 Posts: 1051

chris_w · Posted: Tue Jul 18, 2006 1:30 pm Post subject:

Skippy · Posted: Tue Jul 18, 2006 2:13 pm Post subject:

anarchyuk · Occasional Visitor Joined: Jul 15, 2006 Posts: 50

Hmm this is what it says on the pixmania website about the mio c510

" Included cards France preloaded, DVD with maps from 24 European countries "

hmm i wonder whether i would get the uk maps though Confused

Skippy · Posted: Tue Jul 18, 2006 11:06 pm Post subject:

anarchyuk · Occasional Visitor Joined: Jul 15, 2006 Posts: 50

hmm debating whether to get this now from globalpositioningsystems or gpsforless as both have for 240 quid, id be saving 30 quid if i went with pixmania although im not sure about whether if something went wrong with the unit in the first year id have to get in touch with mio support (as they state this) and we know what mio's support is like at the moment (according to some posts on this forum)

has anyone had any joy with gpsforless or globalpositioningsystems? im looking to buying this on finance which would be beneficial to me at the moment too as im gonna be buying other things in the meantime Laughing

dougproctor · Posted: Wed Jul 19, 2006 8:57 am Post subject:

Let me give you some fresh information on the problems you may have with the return of items to these two firms - globalpositioningsystems and Pixmania. I know as I have just returned one item to each.
Globalpositioningsystems - very quick to deliver, operate a 7 day return and very good in giving a returns number and refunding your card. Excellent service.
Pixmania - reasonably quick delivery but the returns process - a nightmare. I returned a Lifedrive to them on the 3rd Jul. It went from me Special Delivery to ParcelForce in Coventry in one day, as you pay for in the service. Pixmania email you when they get it, in France by the way as I found out yesterday, and as of yesterday, my return has still not been received! I was told it can take up to 30 days before they even get it and then it has to be processed before a return is authorised. A shambles. Yesterday the return time was reduced to three weeks after I rang - that is only because I was so unimpressed on the phone.
So globalpositioningsystems - a great firm all round. Pixmania - good until it all goes wrong then a complete nightmare. A letter will be winging its way to France after I have got my money back.
Doug

desd · Regular Visitor Joined: Jul 01, 2006 Posts: 117

Just got a quest 2 from globalpositioningsystems.
Very good service lests you track your order.
I've messed them around trying to get the right motorcycle mount and they have been very good
Id recommend
Des

dougproctor · Posted: Wed Jul 19, 2006 12:26 pm Post subject:

Pixmania lets you track your order to you, which is good, but their website says nothing about returns. Why should I bother to get my parcel to Parcelforce in one day and then it takes up to 29 days to get to France? If I chucked it off of Beachy Head, it could get there quicker by the tide!
Very poor. And I think they know it which is why when I complained about the 30 day wait, she said it normally takes 3 weeks. That's up this Monday. It had better be there by then or I will really go to town on them.
Whether I will use them again is another matter. Price is not everything, contrary to popular belief!
And to rub things in even more, Palm have withdrawn all Lifedrives because of levels of toxics in the product are breaking EU laws.
Doug

anarchyuk · Occasional Visitor Joined: Jul 15, 2006 Posts: 50

Oh well it doesnt like im gonna get this from Pixmania after all, i mean id only save a petty 20 odd quid againsts globalpositioningsystems anyway so i guess im gonna go with them after all. Plus like you say if it goes tits up its best to get it sent off to there as oppose to spend money on getting it delivered when that in itself is a waste of money cos it can take upto 30 days to arrive back & thats only its working again, jesus thats pretty bad service like!

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