Tom Tom 1 please help

BONDENO · Occasional Visitor Joined: Jan 24, 2006 Posts: 19

I got a Tom Tom one in Dec and last week i switched it on and it was dead i reset with a needle in the and it came on,then it started to move
by itself across the different icons on the screen.So i rest again and it was ok now its locked again any suggestions on the cause please.

oldfogy · Posted: Thu Jun 15, 2006 3:43 am Post subject: Re: Tom Tom 1 please help

MarkHewitt · Posted: Thu Jun 15, 2006 10:12 am Post subject: Re: Tom Tom 1 please help

Privateer · Posted: Thu Jun 15, 2006 11:30 am Post subject:

Hi BONDENO,

Do you have a screen protector on the TomTom ONE? If you do then it might be causing a problem.

Is your ONE's screen damaged in any way?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

BONDENO · Occasional Visitor Joined: Jan 24, 2006 Posts: 19

Can you please explain exactly what you mean by:
"then it started to move by itself across the different icons on the screen

The icons had like a blue border around them,when you type a letter in such as a in address letters flashed across the address screen i never inputed i got xxxxxxxxxx in the address bar.
The reply from tom tom was
Thank you for contacting TomTom Customer Support.

Before starting, please make sure the battery for your TTOne is fully charged.
Please try to set the TTone back to factory settings, by going to 'Main menu 1 of 3' 'Change Preferences' 'Preferences 6 'Reset to factory settings'.
Please bear in mind that this procedure will erase all personal settings from the unit.
And allow the unit to get a proper initial GPS fix again by leaving it in a place where it can receive GPS signals properly for 45 minutes.

And please contact us again, when problem still seems to remain after the above instructions

The thing is will the shop take it back after 6 months i never sent my guarntee to tom tom i do have the receipt though,from Woolworths.

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

You have a contract with Woolworths, not TT.
If it stops working then Woolies are legally obliged to repair or replace the faulty goods.
Insist!

Andy_P · Posted: Thu Jun 15, 2006 4:49 pm Post subject:

oldfogy · Posted: Thu Jun 15, 2006 4:56 pm Post subject:

Just another thought, have you tried removing and replacing the SD Card, Just in case it's a dirty contact?

Also I don't know if this is relevant with a product that is six months old, unless you have previously notified Woolworth's of the fault.
http://www.opsi.gov.uk/si/si2002/20023045.htm
_________________
(If it ain't broke, I can soon fix it)

BONDENO · Occasional Visitor Joined: Jan 24, 2006 Posts: 19

Just to let you guys all know i tried the reset thing again for 10 secs everything seems to be ok at moment.Leyts hope it stays that well
Thanks to you all who replied to my thread you have all been very helpfull
thanks again

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