Not recognised as a subscriber

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

I have a receipt from paypal for £19.00 which is dated 8/4/06 and have successfully downoaded the speedcamera database in the past, I am now unable to do so and your website seems to indicate I am not a subscriber. But I have paid for a year. Whats going on ?

Hippyhoward Crying or Very sad

alix776 · Posted: Sun Jun 04, 2006 6:13 pm Post subject:

it could be that you used an echeque by using the paypal system the cheque has to go thorugh the banking system im sure someone who knows more about it will be along shortlyto give an offical answer. i think its in the faq section
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

peterc10 · Posted: Sun Jun 04, 2006 10:09 pm Post subject:

Alix

hardly likely to take 2 months - and he has downloaded before
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Peter
HTC Sensation
Sygic GPS for Europe (No more TT "support"!)
Copilot for USA
Bury CC9060 bluetooth car kit & Brodit mount

alix776 · Posted: Sun Jun 04, 2006 10:20 pm Post subject:

good point peter id missed that bit ill draw attention to it post to the powers that be if i can catch them

just as a side thought are you logged in when you try to download
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

Yes I am logged in when I try to download.

Darren · Posted: Mon Jun 05, 2006 9:06 am Post subject:

This issue is almost always caused by problems with 'Cookies' or software that prevents our Cookie from being installed. Do you have Norton Internet Security or Zone Alarm installed?
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Darren Griffin

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

Yes I do have Norton internet security installed. Please explain why this should prevent your system recognising me as a subscriber when I log in using my name and password ?

Hippyhoward

Darren · Posted: Mon Jun 05, 2006 1:33 pm Post subject:

Norton Internet Security (NIS) can block 'Cookies'. These small files are widely used to track usage and or allow access to secure areas of websites. If NIS blocks our Cookies then you may experience the issue you describe.

You may find that configuring NIS to allow Cookies when visiting our website will resolve your issue.
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Darren Griffin

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

Does that mean I always have to use the same computer. I am currently typing this from my computer at my office, which I know does accept cookies, and I am still not able to dowload the camera database after logging in !.

hippyhoward

Darren · Posted: Mon Jun 05, 2006 2:59 pm Post subject:

No you don't have to use the same computer, when you log-in each time the cookie is set. Clearly there is something amiss with your set-up, perhaps your office IT Admins have a security policy that is preventing access?
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Darren Griffin

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

Well I absolutely know for certain thats not the case, this computer accepts cookies, and I am currently logged in and not recognised as a subscriber !, so back to you.

hippyhoward

Darren · Posted: Mon Jun 05, 2006 3:17 pm Post subject:

Without direct access to your PC I'm not sure what else to suggest, there are a great many others who are downloading without issue!

Are you able to test using an alternative browser such as Firefox?
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Darren Griffin

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

No I dont have another browser, but as this is the second computer that fails to recognise my subscription status I rather think its a problem at your end, is my subscription for a year in your system rather than for a month, afterall I was able to download the the database without a problem in April immediately after I joined and signed up via paypal. Please explain how I could do that in April but not now if its a problem with my computer not accepting Cookies, as nothing has changed since then.

Hippyhoward

Darren · Posted: Mon Jun 05, 2006 5:48 pm Post subject:

I thought I'd checked the subscription status but having just done so it was indicating not active. I have re-instated it and extended your subscription so it will now expire in June 07 rather than April.

Please accept my apologies for not having spotted this sooner!
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Darren Griffin

hippyhoward · Occasional Visitor Joined: Apr 08, 2006 Posts: 7

Well there we go, now I can download it.
Thank You

Hippyhoward

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