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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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 Posted: Sun Nov 13, 2005 10:22 pm Post subject: 300 - No GPS Device |
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My TomTom 300 is displaying "No GPS Device"  - tried Reset, tried different SD card (the original) even reset to factory defaults – no joy. – It has been working OK for several months, but I lent it out to someone and from what I can gather it just stopped.
Any suggestions or is it back to TomTom
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TheWintonWanderer
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Joined: Nov 13, 2005
Posts: 1
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| Posted: Mon Nov 14, 2005 12:09 am Post subject: Tom Tom Go 300 No GPS Device |
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I've also experienced the same problem as Jimmy the hand.
It stops at a blue screen and bottom LH corner shows 'NO GPS Device'
Occasionally I can get it to a menu screen and it will find satellites on the configure GPS screen but after a second or two out of this screen it will revert back to 'No GPS Device'
Anyone out there got any ideas - my Tom Tom's only two weeks old, should I be worried ? |
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sparkey
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Joined: Jul 01, 2005
Posts: 185
Location: Pembrokeshire
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| Posted: Mon Nov 14, 2005 11:36 am Post subject: |
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if i were you TheWintonWanderer i would bring the tomtom back to the shop.
As for jimmythehand someone with answer will help you out. |
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sgould
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Joined: Oct 05, 2004
Posts: 1320
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| Posted: Mon Nov 14, 2005 11:58 am Post subject: |
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The symptoms you describe are those of a weak signal. Are you trying this indoors? Are you trying it inside a car with a heat reflecting windscreen?
Have you looked at the signal strength screen? From front screen touch bottom right corner. On next screen touch the satellite bars on the right hand side. Next screen shows grey bars and dots. The dots should turn to grey bars and then the grey bars should increase in size and turn blue. When you have three blue bars you have a lock.
If not it could be a faulty unit. Take it back.
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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| Posted: Mon Nov 14, 2005 8:57 pm Post subject: |
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| sgould wrote: | | The symptoms you describe are those of a weak signal. Are you trying this indoors? Are you trying it inside a car with a heat reflecting windscreen? |
It is connected to the external Aerial (where it has been working OK for several months). I have tried it where it would normally pick up a signal no problem - but no joy
| sgould wrote: | | Have you looked at the signal strength screen? |
Yes - no signal shown, and a message "No GPS Device"
| sgould wrote: | | If not it could be a faulty unit. Take it back. |
It has been working OK for months (I got it when the 300 was released). What I am wondering is whether a completely flat battery killed has killed a setting somewhere? (The person I lent it to had problems turning it off - it was taking a long time to respond)
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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| Posted: Tue Nov 15, 2005 9:30 pm Post subject: |
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| Quote: | | You are at call position 5 - for faster response you could always use the web help pages |
No I can't use the [censored] web pages - they keep returning internal error - please try later 
| Quote: | | Horrible music interuptted by You are at call position 5 |
20 minutes later
| Quote: | | You are at call position 1 |
God I hope the programmer remembered that the real world starts counting at 1 and not 0
| Quote: | | Can I help you - discussion resulting in a return number |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Tue Nov 15, 2005 9:46 pm Post subject: |
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Have you tried it off the external antenna mount? It may be a problem with that?
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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| Posted: Tue Nov 15, 2005 10:06 pm Post subject: |
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| Darren wrote: | | Have you tried it off the external antenna mount? It may be a problem with that? |
yes - I don't think it is to do with the external aerial (though I will be checking the cable before reconnecting the unit)
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Eldar
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Joined: Sep 24, 2004
Posts: 1294
Location: London
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| Posted: Wed Nov 16, 2005 9:03 pm Post subject: |
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| "No GPS Device" means no communications between the motherboard and the receiver. Coluld be either an internal flexi cable problem or a dead receiver. |
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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| Posted: Wed Nov 16, 2005 9:52 pm Post subject: |
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| Eldar wrote: | | "No GPS Device" means no communications between the motherboard and the receiver. Coluld be either an internal flexi cable problem or a dead receiver. |
I assume that would explain the slow response when starting up - timeout while waiting for non-contactable GPS.
It is winging its way back to TomTom at the moment - so hopefully I'll get it back after all the 5.4 problems are identified and resolved
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JimmyTheHand
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Joined: Apr 16, 2005
Posts: 386
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| Posted: Fri Nov 25, 2005 11:31 pm Post subject: |
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Update
Got it back (a replacement anyway) from TomTom in less than 10 days
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