Ebuyer.co.uk

realistic · Posted: Fri Aug 26, 2005 12:02 pm Post subject: Ebuyer.co.uk

Does anyone have a method of contacting Ebuyer other than Enotes (7 Day turn around) or the 0845 146 1720 number (just disconnects). They have lost a big order of mine and I cannot contact them on any of the above.
MIke

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

i just ordered from them today, sunday. i used paypal and my credit card. i have their arizona phone number. 1.480.222.1600. call them 9 to 5 az. time. hope they dont lose my order! good luck.

marksfish · Posted: Sun Aug 28, 2005 11:22 pm Post subject:

Info from www.saynoto0870.co.uk

Ebuyer 0845 1461720- 0114 2016965 also 0845 1145000 (0870 4670753 invalid)

Mon-Fri, 9am-5pm; advises wrong number but hold for Customer Services; also 0114 2016966 ~ www.Ebuyer.com
_________________
Garmin Drivesmart 51 LMT-D Europe

realistic · Posted: Tue Aug 30, 2005 10:46 am Post subject:

Thank you Marksfish got throught straight away on one of the 0114 numbers.
Have to say they are losing the plot at present.
Mike

jamiepyoung · Posted: Tue Aug 30, 2005 4:49 pm Post subject:

i've used ebuyer for years and always found them good.

but recently, their service has been dreadful.

- lost orders
- late delivery
- out of stock, cancelled orders (then back in stock 2 days later)

and then no customer service.

i'm not sure i'll use them again

realistic · Posted: Tue Sep 06, 2005 11:43 am Post subject:

Just to finish this sad saga off:- It is 2 weeks today since the items should have been delivered. The items were lost, no comunication from ebuyer had to deal with City Link myself, result item is now out of stock --- cancelled order. Twisted Evil

Mike

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

defective gps. they wont give me an exchange or refund for the defective lowrance! stay away from them!

peterc10 · Posted: Sat Sep 17, 2005 7:25 pm Post subject:

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

well, this was my first time buying from ebuyer.com, and you can be assured this is my last time! :x

MikeyF · Posted: Sat Sep 17, 2005 8:12 pm Post subject: Ebuyer

Whilst I agree they are going through a bad patch recently. In the past I've always found ebuyer helpful when problems arise.

I've purchased several hundreds of pounds of equipment from them not to mention 4 Acer N35's recently.

On the last note 2 of the N35's went faulty and going via the RMA (returns) section you quite quickly get a number to return the item.

Now comes the hard bit, getting in touch with them to get the item picked up by the courier ('cos if you read the small print if the item's postage is over £5 (I think) they will come and collect the item from your door).

However, once you've contacted them either one of Marksfish's numbers (cheers mate) the courier collects and returns to ebuyer.

If you want a replacement I've found the whole process from collect to re-delivery takes a week (give or take a day or two).

As stated in another thread they are a place to get cheap equipment (not technical advice)

ipod · Occasional Visitor Joined: Aug 28, 2005 Posts: 27

wasnot asking ebuyer for any technical advice, only wanted to exchange for a unit that worked. shouldnt be assured of that atleast?

realistic · Posted: Mon Oct 24, 2005 11:58 am Post subject:

Had to put this up.

Received this on Saturday

"Thank you for your contact with our Customer Support Team.

Having looked into this I can see that your order suggests that it has been successfully delivered.

I assume that this issue has now been resolved.

Please do not hesitate to contact me with any further comment on this issue."

I haven't I cancelled the order and it has taken this long for them to reply
Mike

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