TomTom: Buy new voices

MarkBooth · Occasional Visitor Joined: Jul 03, 2005 Posts: 10

I've repeatedly tried to purchase a couple of premium voices for TomTom Navigator 5 via TomTom's web site but I'm not able to finish the transaction. I log in with my ID, got to the TomTom Plus section, select the premium voices, put them in the cart, verify my device ID, and then I click to go to checkout. But the very next screen doesn't have any button to check out. No "cart" link or any other way to input my credit card info, etc.

I noticed that the prices for the premium voices are in pounds. Is TomTom not set up to sell to the US customer via their web site?

Has anyone ever had success buying premium voices from TomTom's site?

Mark

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

Pounds? Eveything I have seen on the UK side of the TomTom site is priced in Euros. The US side just seems to say "Available soon" for everything.

MarkBooth · Occasional Visitor Joined: Jul 03, 2005 Posts: 10

Oops! My mistake. Of course, I meant Euros, not Pounds.

I sent an E-mail to TomTom product support to ask about buying the voices. Hopefully, they'll get back to me within the week.

I was just curious if ANYONE has ever successfully purchased premium voices via TomTom's site? Maybe it only works in Europe?

Mark

MarkBooth · Occasional Visitor Joined: Jul 03, 2005 Posts: 10

To clarify my original post. I am able to take the steps to put the Premium Voices in my Shopping Cart at TomTom's site. But, once that's done, there is not link or option to actually checkout or complete the purchase. I can't find a "View Shopping Cart" link or anything similar ANYWHERE.

I have to say that TomTom's site is annoyingly difficult to navigate. Pretty sad for a company that sells navigation software.

Mark

ssahnan · Occasional Visitor Joined: Sep 03, 2005 Posts: 8

i am having the same damn issue, there just is no stinkin checkout button anywhere....

Rabdo · Posted: Sat Sep 03, 2005 9:22 am Post subject:

Darren · Posted: Sat Sep 03, 2005 11:23 am Post subject:

I was just about to suggest that, try it with IE if your using FF. Plenty of happy buyers so it works for some!

FWIW, I've always found most of the voices fun for a few minutes and then plain irritating but John Cleese is better, he keeps the quips to himself most of the time and it works.
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Darren Griffin

alan_m · Regular Visitor Joined: Jun 25, 2005 Posts: 73

ssahnan · Occasional Visitor Joined: Sep 03, 2005 Posts: 8

unfortunately still no luck. I did try explorer before but then didn't try the firewall stuff till the replies but still nothing. I am sure the voices aren't worth the headache but its more just knowing its just not working that is irratating me. I have tried it thru explorer, pop up blocker off, no windows firewall, no antivirus firewall, no router firewall and ms spyware turned off...not sure how much open i can make myself...i guess a dmz maybe

after you add them to the cart, what is supposed to happen next? does it go to a checkout screen or does a pop up checkout screen come up? For me, it goes back to the plus page with for as much as i scan the page, i just see no link to a checkout. Curious what really is supposed to happen next.

Oldboy · Posted: Sat Sep 03, 2005 5:27 pm Post subject:

ssahnan · Occasional Visitor Joined: Sep 03, 2005 Posts: 8

i've tried every variation i can think of and still nothing....for those that have bought something from the plus sevices, what does happen after you select add to cart?

sschelle · Occasional Visitor Joined: Jul 20, 2005 Posts: 10

I wonder whether they're just not taking orders from the US.

daveyonthemove · Posted: Wed Sep 07, 2005 5:52 pm Post subject:

ssahnan · Occasional Visitor Joined: Sep 03, 2005 Posts: 8

well, i emailed them last week and didn't hear back so i finally called them today and left a message. heard back quickly and apparently the issue is that they have no u.s. website storefront i guess so what you have to end up doing is switch the language of the tomtom website to uk english and then it allows you to checkout. then, when you do checkout, under country, united states isn't listed so you pick the virgin islands to continue on. Because of this, you don't end up getting the confirmation email or voices right away, it takes a few days for everything to clear so i just need to sit back now.

the only point of contention on it all is though there were two choices for the virgin islands, a (us) one and a (uk) one. i went with (us) so i guess we will see if everything goes through ok.

Very silly that they do not tell you this on the website itself but then again, judging by many of the posts on this board and reviews of there products on the web, i am certainly far from the first person to have raised issues with the quality of their website.

anyway, to any others that may experience this issue stateside and wanted to know what you have to do, here is how you do it. I went thru firefox no issues also....

ssahnan · Occasional Visitor Joined: Sep 03, 2005 Posts: 8

as an adendum, the process didn't take a few days at all and everything has already gone thru and been downloadable...so i am set, after just watching that north ireland vs england debacle i can now use my tomtom voices to navigate me off the nearest cliff...

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