Tom Tom

dhevans_6 · Posted: Tue Jul 26, 2005 12:06 pm Post subject: Tom Tom

Readers of the TomTom Mobile forum further down will know of my complaint with TomTom, but I wanted to warn others of their patchy service....

It's obvious the TomTom mobile 5 release was going to be popular, and clearly anyone who ordered it directly from the manufacturer early on got it reasonably quickly. I (stupidly) decided to order it from a UK based reseller, and after a month cancelled the order - not their fault, they were getting no updates from TomTom either. I then ordered it directly from TomTom thinking I would get it sooner, and that's when the problems began.
I also know and recognise that some people are ordering the full kit and upgrade and getting their orders through in a reasonable time.

What does annoy me is the inability to provide a consistent customer service 'experience' - I have contacted them on numerous occaisions, and all bar one email has been replied to in a very unhelpful manner. I feel fortunate to have managed to get through via the phone on one occaision to be given a shipping date which has been and gone.

My experiences (and others) do imply that they are not set up for a large amount of orders - for example, the website stated when I ordered it would take 5 weeks for delivery. A week or so ago, the site was updated to say it will take up to 5 weeks for delivery *after* payment. Talk about moving the goalposts! (and paying 10EUR for UPS 2 day delivery too)

I wish someone from the company would read these forums and take notice of what we're saying.

The moral of this story is for anyone who is contemplating a TomTom purchase - buy one from somewhere who has it in stock, or be prepared for a long wait. If you're prepared for a long wait, order it from a reputable UK seller, at least they won't take the money from your card until they get some stock.

As for me? It's exactly 5 weeks today since I ordered mine. Payment was debited 17 days ago on my credit card and I still have nothing. I have issued an 'ultimatum' to get a tracking number by the end of today otherwise I'll talk to my CC about getting a refund through them.

michaelh85 · Posted: Tue Jul 26, 2005 1:53 pm Post subject:

I'd have to agree with that.

I too pre-ordered from a UK supplier, which has twice changed it's 'expected' date, like you say, no fault of theirs.
I was tempted to cancel and order direct, until these horror stories turned more...horiffic.

chris_w · Posted: Wed Jul 27, 2005 6:12 pm Post subject:

Apparently they ship to the highest bidder so this might explain the delays and chnages in delivery dates - I waited for two weeks for my GO. The date changed three times before it finally arrived.
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Thanks,

Chris

StevenGourlay · Posted: Wed Jul 27, 2005 6:25 pm Post subject:

Due to everyone wants tomtom now; everyone is experiencing supply problems as the demand has risen so much in the last year.
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Regards
Steven Gourlay
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dhevans_6 · Posted: Thu Jul 28, 2005 12:22 pm Post subject:

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