Should TT closed their support service...

[SpeedCam]

I have to ask the above question, as the support team appear to be adding zero value, possibly giving the company a bad name.

The other day I spent time logging four seperate faults that I had discovered with TT V5, I decided to log them seperately knowing the way TT normally repsond and try and close calls as quickly as possible.

After a couple of days, suddenly all four calls were closed, unfortunately none of the calls had been looked at, instead they had just added standard cut 'n' paste text to all four logs.

Having made the effort to inform TT about their poorly tested software I at least expect some form of reply, the responses I received could be generated by a machine. I've reopen all the calls again, and added some harsh text, and now I'm starting to receive proper responses.

There response:-

Thank you for contacting TomTom.

Due to the tremendous success of our upgrade offer for all TomTom products, we have received so many queries over the past weeks that is has become impossible for us to answer all of them within the two working days which we communicated to you before. We are doing everything possible to solve this, but do ask for your understanding.

Because most questions are related to a few topics only, we believe that by sending this automatic
e-mail, we are able to answer most of all unanswered questions at once. By doing so we can answer half of the questions a lot faster and at the same time focus on the remaining ones.

We kindly ask you to visit the following FAQ, which is especially designed for these questions and we hope to have answered yours : http://www.tomtom.com/3273


If this FAQ doesn’t answer your question, we ask you to update your question so we can answer it as soon as possible. At the end of the FAQ, we’ve added a link on which you can click, or which you can copy into your browser. If you log into your MyTomTom area, you can update your question.

We apologize for any inconvenience our response delay has caused to you.

With kind regards,

The TomTom Upgrade Team

[nearlylost]

If this is a poll no I have always found them helpfull

[jweaver]

I had the same problem, but by simply updating the question with "FAQ didn't help, please investigate" got them to look at it.

Unfortunatly, the next reply I got didn't give me a warm feeling that they had understood or taken my question/suggestion on-board, but they did look at it!

Jon

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