TomTom spokesperson or whatever?

[HOG]

I see from many posts that TT are getting slated over the map rip off, (I cancelled my order due to bad customer service and reading reports here), as well as other design issues.

Is there a TT representative on this forum who can enlighten the TTG etc community on what TT feel about these issues?

[vernan]

I doubt if they feel very much, TBH. They're a business.

I would think that they would expect less than 50% of people would upgrade per year anyway, and I expect they'll hit their target. I also think that people have a really peculiar expectation of the mapping - it's cheap stuff, mass market, costs less yet better than 90% of inbuilt satnav or its competitors.

If you come to a forum like this you're either a) an enthusiast or b) are for some reason are carpet bitingly angry. Either way, you're at the extreme of the bell curve and your opinion will be seen as extreme and is probably not worth that much.

Personally, I don't feel ripped off (and I've bought the upgrade and MOWE), and I've always received good customer service from TT and am delighted with the performance of my Go. I suppose that makes me an enthusiast, which is nice.

[HOG]

Don't get me wrong I am happy with my GO and the MOWE etc, I just failed to see the point of upgrading after reading all the bad press about it.

I have many times been misdirected at the very end of my destination down a farmers lane etc when going to tourist attractions. But by that time I am near enough to the attraction where road signs finish the route for me.

I'm looking forward to summer to see how it copes taking me to Bavaria and Italy.....

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