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Joined: Aug 25, 2004 Posts: 634 Location: Lincolnshire, England
Posted: Sat Apr 23, 2005 11:39 pm Post subject: COPILOT 5: AFTER-SALES SERVICE, USER ADVICE, etc.
Some threads that were meant to be concerned with technical or practical solutions have become perhaps a little overloaded with concerns about the approach of ALK or other expert respondents when faced with Copilot 5 users' concerns. I thought this separate, dedicated, thread might be a better place to air those concerns where possible.
Joined: Mar 11, 2004 Posts: 1199 Location: Park Gate
Posted: Sun Apr 24, 2005 9:33 am Post subject:
Admirable idea but rather pointless I feel. ALK have had the best part of a year to respond to the various issues raised on this site, and by phone for those of us that have been able to speak to Tech support.
So far nothing has been done other than promises that we are looking in to it. Fortunately I was using TomTom before I bought CP5 so was easily able to switch back. Even if they release a new version there is no guarantee that the bugs/poor coding is going to be fixed. _________________ Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8
Joined: Aug 25, 2004 Posts: 634 Location: Lincolnshire, England
Posted: Wed May 04, 2005 7:06 pm Post subject:
xda, you are right about the deplorable response of ALK. In fact, it is proving very difficult to separate discussion of the many faults in Copilot 5 from discussion of ALK's failure to treat its product users responsibly and courteously, as can be seen on the thread entitled COPILOT 5 UK ROUTING.
Joined: Feb 22, 2005 Posts: 27 Location: LYMM - Cheshire
Posted: Sat May 21, 2005 9:19 am Post subject: CoPilot is crap!
I couldn't get the programme to work & after 2 email replies their US site told me the could no longer help me. The UK/EU site totally ignored me...
Alk were more than prepared to take my money and leave me with something that didn't work!
The issue was finally resolved by 'Daren' on this site.
I have quickly switched back to my Medion Navigator which does the job without any fuss or nonsense.
Something needs to be done about this company.
Mel.
NB: this is a shortened version of my feelings about Alk & Copilot
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