SmartST V2 not working now.

[MaRi0]

Hi all, and a happy new year to you all.

I have been reading these forums for the last 6 months since I bought my Navman Pin from Global Positioning Systems. All run fine from the box, as everything was pre-installed.

All was working well untill today, when I was looking at the UK map at work, but with no connection as the roof of the factory gets in the way of the Sats. ( Need some Glass panels in there )

The Navman Pin locked up and nothing would work. So I left it for about 10 mins, and in the end I had to reset it with the button in the small hole in the left side of the case.

Since the reset, every time I try to run SmartST, Nothing happens.

I have Uninstalled it and them Reinstalled it tonight from the CD that came with it and the Smartst menu on the pc desktop. Still nothing happens when I select SmartST in the menu or from file manager.

I even tried to Activate the software on the Navman site to make sure all was well.

Welcome back. The following products are currently licenced to you.
SmartST GPS4410 European Edition (xxx-000-x00x0-0000x)
NAVMAN Map Only CD European Edition (xxx-000-00x00-x0x00)
( x = the letters and 0 = the numbers )

Now when I go to the next step, it says Error communicating with your PocketPC device, even though it IS connected ok. Am I right in thinking SmartST will not start up unless it is activated properly.???

Im about to pull what hair I have left, OUT. Please offer some advice, as I know you lot are very good at answering and fixing probs.

Thanks in advance.

MaRi0.

[Tim Buxton]

Yes, you will have to re-activate your products. Try a soft reset and then connect your PiN to your PC again, then try to activate again.

If you have a big enough MMC or SD card, it's well worth backing up your volatile memory to it. It's saved me time and again.
_________________
Tim

[MaRi0]

WOW... That was quick.

[Tim Buxton]

Volatile memory is where you store your programmes, registry, etc.. If your device loses power or you do a hard reset, this memory, your storage memory, gets wiped. The reason it doesn't get wiped when you turn your device off is that when you press the Power button you're actually putting the device into standby.

There's a great programme called Sprite Backup, you might have a cutdown version of it on your PiN. It's cheap and you can download a trial copy and seeif it's for you. You can set it to back up your device every night and it will even save backups as .exe files to your storage card so that you can restore your device wherever you are.

Read all about it here.
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Tim

[Tim Buxton]

As to your activation problem, I just found this on Navman's US website.

Q. My desktop application is asking me for a product key. What do I do?
A. Open your desktop application, go to Tools and then select Recover my registration information from Navman. Then, follow the instructions to recover your product information. If you are prompted to enter a product key, disregard it and click Next. Note: you are required to have an internet connection to perform the recovery. Some firewall softwares interfere with this connection (temporarily disable).

Has to be worth a try.
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Tim

[MaRi0]

Thanks for the help Tim.

Ill try that tip and get back to you on it.

Any1 got the phone no for Navman uk handy.?

MaRi0.

[Tim Buxton]

01293 780500
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Tim

[MaRi0]

Cheers Tim.

The prob seems to be "Error communicating with your PocketPC device, even though it IS connected ok" Thats when im trying to download the activation. Also my desktop app has not got a mention of tools on it.

I tried with Firewall off and antivirus software off as well.

MaRi0

[Tim Buxton]

Hmm, my Navman Desktop app has File, Map, View, Setup, Tools and Help menu buttons along the top, but it is the PiN/PPC version, not the 510. I guess you'll be ringing Navman in the morning. Me, I'm off to bed.
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Tim

[MaRi0]

Mine is a PIN/PPC Hardware but I think the desktop software must be diff from yours for some reason.

When I try to run SmartST, I get a line at the top left of the PPC screen that says "Default Ime"

Active sync works ok as im transferring files ok so thats not the prob I think...

Cheers for ya help and Sleep well.

MaRi0.

[icsys]

The version 2 desktop has no drop-down menus like the version 3 desktop.

Try clicking on 'Visit NAVMAN For Updates' you may need to reinstall the service packs. It's worth a try.

I have come across "Default Ime" before on my iPAQ2210 but it was to do with Bluetooth Manager on the PPC.
I'm not sure what it means on the PiN.
_________________
Ian.
iPAQ 2210 | Navman 4100 BT Receiver
Navman iCN 635
TomTom GO
Anquet OS mapping

[Tim Buxton]

[MaRi0]

Hi again.

Spoke to Navman uk today and the person was nice and plesent to chat to. Result was that he thinks it is a faulyt unit and I have to return the Pin to them... So time will tell on the outcome.

Thanks to Tim and icsys for offering help on this subject.

Will post results when I know more.

MaRi0

[MaRi0]

Lo again.

Might seem a SILLY question, but where do I return it to.???

Got an email with a RMA number and downloaded a RMA form from the Navman site, but no idea to what address to send.

I want to make sure it goes to the right place, as Im sending it Special Delivery at quite a cost.

Cheers in advance.

MaRi0, Len

[Tim Buxton]

This is the address given at the bottom of the Navman Store frontpage.

Navman Europe Limited,
4G Gatwick House,
Peeks Brook Lane,
Horley,
Surrey.
RH6 9ST

You can ring Navman on 01293 780500 to confirm that this is the address to which you should send the faulty item.
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Tim

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