Active sync not recognise c500 smart phone

RS2000

I have active sync 3.7 installed on my PC. When i connect the phone to the computer, the little green disc has it little spinning action. Then i get "Your device is not connected".

If i click on get connected it goes to the looking for devices & then just shows "Your device is not connected again".

Surely it knows the phone has been connected, as it starts the little green thing spinning when i first connect it?

Any idea's greatly appreciated.

Paul

TDK · Occasional Visitor Joined: Jan 06, 2005 Posts: 12

Make sure that you have version 3.7.1 or 3.8 installed - it works here fine.

RS2000 · Posted: Sat Jan 15, 2005 4:40 pm Post subject:

I have 3.7.1 installed.

It still only shows "your device is not connected".

RS2000 · Posted: Sat Jan 15, 2005 4:49 pm Post subject:

I dont know if this will help at all. I am running windows XP Pro.

When i go into the device manager, it does list the smart phone under the USB section. So it knows that the phone is connected to the computer?

RS2000 · Posted: Sun Jan 16, 2005 2:22 am Post subject:

have i posted this in the wrong forum by any chance or is there no 1 that knows what could be wrong

Dave · Posted: Sun Jan 16, 2005 11:32 pm Post subject:

Try disabling the XP Firewall and see if this makes a difference. Also try running the latest 3.7.1 build from Microsoft.com (there's currently two different builds available) or try 3.8.

If that doesn't work, there's some registry settings causing a problem, delete the partnership and try to re-create the partnership from fresh.

RS2000 · Posted: Sun Jan 16, 2005 11:41 pm Post subject:

would you happen to know what registry settings i should be looking for?

cheers Dave.

Paul

Darren · Posted: Mon Jan 17, 2005 8:21 am Post subject:

Do you have any other ActiveSync partnetships i.e. PocketPC? Is the C500 connected directly to the PC's USB Port or via a USB hub? It must be direct.

Try powering off the handset, rebooting the PC, power on the C500 and connect to USB.
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Darren Griffin

RS2000 · Posted: Mon Jan 17, 2005 4:37 pm Post subject:

I have tried rebooting the pc, the usb is connected straight into the pc. not thru a hub. I have a usb keyboard and a usb mouse plugged in as well. Dont think i have any other partnerships with active sync, as i uninstalled it then re-installed it. restarted the pc, plugged usb cable in, plugged cable into phone. & still the same.

I done a soft reset on the phone (taking the battery out while still switched on) restarted the phone. Plugged cable into pc, plugged cable into phone. Still the same.

Just lights up and spins for about 3 - 4 seconds then shows "Your device is not connected"

Darren · Posted: Mon Jan 17, 2005 4:42 pm Post subject:

V3.8 of ActiveSync is now available. Would you mind installing that to see if it cures your problem?
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Darren Griffin

RS2000 · Posted: Mon Jan 17, 2005 4:58 pm Post subject:

I had 3.8 instaled at first. I uninstalled that & put 3.7.1 on as i had read that 3.8 was a bit buggy?

Darren · Posted: Mon Jan 17, 2005 5:45 pm Post subject:

I've not heard of any issues with v3.8.

If you right-click the ActiveSync icon in your system tray, select 'Connection Settings' and confirm 'Allow USB Connection' with this desktop computer is enabled.
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Darren Griffin

RS2000 · Posted: Mon Jan 17, 2005 5:51 pm Post subject:

Thanks very much for your time on this 1 Darren,

I have checked & "allow USB connection" is the only 1 i have ticked. sorry, apart from the show icon on DT tray.

When i check in device manager, it shows that the phone is there.

I've also tried it on a friends computer, and it worked fine on his one. When plugged it into his computer, it recognised it and worked straight away. So i know that there's nothing wrong with the cable or the unit itself?

Darren · Posted: Mon Jan 17, 2005 6:02 pm Post subject:

Hmm, OK, unplug the phone, open ActiveSync and select File | Delete Partnership if one exists. Then reconnect and try again.
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Darren Griffin

RS2000 · Posted: Mon Jan 17, 2005 6:16 pm Post subject:

Delete partnership is greyed out, so cannot click on it. The only 1's that are highlighted for me to click on are the bottom 3.

Get Connected
Connection settings
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