TomTom UK Office Address

EvilHomer · Posted: Fri Jul 23, 2004 9:26 am Post subject: TomTom UK Office Address

Does anyone have the address for the TomTom head office in the UK.

I'm fed up with the crappy product called TTN 3 bluetooth not working, the endless e-mails to TT to try to get it fixed that are just ignored and am trying to get a refund from TT.

Naturally they ignore the emails requesting details on how to get a refund so I've decided to involve the Trading Standards Office, as the product is "Not fit for the purpose" under the Sale of Goods Act, and maybe later the Small Claims Court. I therefore need an address to start proceedings against.

Prehaps other disgruntled TT users might find this address useful. Thumbs Up

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swing · Posted: Fri Jul 23, 2004 9:30 am Post subject: Re: TomTom UK Office Address

EvilHomer · Posted: Fri Jul 23, 2004 9:36 am Post subject:

There website also specifies that they have an office in London. Smile

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swing · Posted: Fri Jul 23, 2004 9:53 am Post subject:

MikeB · Posted: Fri Jul 23, 2004 9:59 am Post subject:

They do have an office in London, but it is not an administrative office. You need to address all correspondance to Holland.
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EvilHomer · Posted: Fri Jul 23, 2004 10:07 am Post subject:

Yes but I can't have either the Trading Standards or legal papers served to an address in Holland. I just need any UK/London registered office address to use for the above, even if its just some small backstreet office with a few programmers in it.
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MrT · Posted: Fri Jul 23, 2004 10:16 am Post subject:

Did you buy it direct from TomTom? If you did you bought it from overseas and I doubt trading standards will get involved.

If you bought it from a retailer your contract and "fit for purpose" is an issue with the retailer not with TomTom. You will have a very hard job legally proving it is not fit for purpose.

EvilHomer · Posted: Fri Jul 23, 2004 10:57 am Post subject:

I think that where a product is designed to navigate you from point A to point B using GPS technology provided by TomTom where the GPS part of the package fails every 5 to 9 minutes would qualify as "Not fit for the purpose".

To put it another way if you bought a car and when you drove it the engine failed every 5 to 9 miles and you had to stop the car, fiddle with the engine and start your journey again I think you would be unhappy with the car and declare it unfit for the purpose.

As to the purchase, it was from a UK retailer, but, they wont give me a refund because I can't return the entire product, the little metal plate that you attach the GPS receiver refuses to be removed without ripping off the surface of my dashboard. Therefore my only hope is to deal with TomTom directly.
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sland · Regular Visitor Joined: Mar 19, 2004 Posts: 144

You can get the plate of your dashboard using a cheese wire and then buy some label remover spray to get the last of the foam off your dahs. TBH i don't think much of your supplier if that is all that is holding them up. I suggest you try getting trading standards to have a word with your supplier. As has been mentioned your contract is with them.

I would probably lean on the road safety side of things as it causing a distraction when it fails and you realise you are now lost. The only way to avoid the distraction of the GPS failing/not working is to turn it off. Consequently you are denied the use of it etc etc.

HTH?
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Mike

MrT · Posted: Fri Jul 23, 2004 1:55 pm Post subject:

You could also try heating the metal plate with a hair dryer. The heat should soften the glue.

You will have to take this up with your retailer as opposed to TomTom. Say for example you paid the retailer £165, TomTom would have sold it to the retailer (or wholsesaler) for say £80. There is no way TomTom are going to fork out £165 and be £85 out of pocket.

Depending on the retailer, they could argue that it was the way you installed or were using it as opposed to the product being faulty. Be ready to prove that this was not the case.

Good luck in getting your money back.

nej · Posted: Fri Jul 23, 2004 4:07 pm Post subject:

You should persue the retailer. It may not be their fault as such, but your contract was with the retailer, not the manufacturer.

TomTom don't have a UK "head office" which is where you would need to address things to. The don't have this because they are not a UK company. Trading Standards could probably do nothing with TomTom directly, unfortunately, because they are not UK based. A small field-office does not count as a proper UK presence I imagine. There is probably no company registration with Companies House for them in the UK.

Anyway - persue the retailer. It's legally their responsibility.

delboy0754 · Posted: Fri Jul 23, 2004 4:46 pm Post subject:

One question hasn't been asked,

Is it still under warranty.

if so, then they have to fix it.

If not, then it will cost you.

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

Think this through very carefully. You say it does not fit the purpose, if you were to be able to get to TomTom, they would probably turn round and say, well what do you expect you are useing blah blah blah.... receiver and blah blah blah... hardware. You would have to make sure your set up was 100% tomTom equipment, even then you would find it extremely hard to prove your case. In a legal argument TomTom cannot be held responsible for atmospheric conditions force majeure blah blah blah, and if you drive under clouds etc, then thats not their fault. I know this is total bullshit but this is how any legal team would defend this, they have so many mitigating factors you really would be stuffed. On a bench in a laboratory for example they would most likely be able to prove that the equipment is faultless when in reality you know that it isn't.
Sorry to be negative but this is reality, TomTom are not stupid when it comes to legalities, whether their conscience bothers them is another matter, i wouldn't hold my breath.

alix776 · Posted: Fri Jul 23, 2004 10:59 pm Post subject:

homer tt will get you from a to b i use it every day running for upwards of 13 hours on an xda2 and have used it on a 2210 i think you may have sd card problem rather than an unsuitable product

have you tried formatting the sd card using storage tools could be worth a go

go back to version 3.00 and see if that makes any differance

use the tomtom gps driver instead of the one supplied with the gps card
(id start at 3.07 and work up from there)
give them a try they should work and you could check your sd card number against david ws comparison chart
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

Grahamcol · Posted: Sat Jul 24, 2004 3:04 pm Post subject:

As I understand it the conditions for the Contract are made at the time of sale - no conditions can be added after the sale; if so then it will not be valid.

The conditions under which you purchased the product should be on the paperwork that you were given when the product was purchased including anthying on the 'box'.

I once purchased a 'plug and play' modem - but it didn't. At first I was refused a refund but it was pointed out that whilst it was plug and play it didn't on my machine; there was no indication whatsoever with the modem or from the vendor that it would only plug and play on some machines only.

Perhaps this may be the way to tackle your problem with the vendor. Furthermore, you will not know if it works satisfactorily until you try it, including the plate. If the fixing plate is the only problem give them 7 days to replace the goods then try a small claims court. It will be cheaper for them to refund than to pursue - usually.

GRC

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