855 Maps Out

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

I sucessfully downloaded the Europe - Western map, but any attempt to try and download the full W & CE 2GB map is met with the error message "Error from server: The connection to the TomTom server timed out" in TT Home.

I assume everyone who has sucessfully downloaded a new map has downloaded one of the smaller "Western" or "Central" segment maps?

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

Just noticed this message on the TomTom support page;

Important Information
Time Out Error Message
We are currently experiencing an error in HOME when downloading maps.

You may see the ‘time out’ error message. We are investigating this urgently, try again later.

http://uk.support.tomtom.com/app/answers/detail/a_id/9863/?locale=en_GB

It is just above the "Error 1008 after updating GO x40 LIVE" message which is still there!

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

I downloaded my new UK & Ireland map in just a few minutes perhaps not many have that map relative to the Europe group so its server maybe able to cope OK. For those who think it maybe a problem with their ISP just do a broadband speed test.

http://www.broadbandspeedchecker.co.uk/

xda · Posted: Thu Sep 02, 2010 4:43 pm Post subject:

Just downloaded the full W & CE 2GB map, 14 minutes from start through update and install to completed. Thats on a BT Business Broadband with 5MB/s download & 2.5MB/s upload. Certainly not a TT server overload there.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

nibor · Lifetime Member Joined: Mar 02, 2006 Posts: 66

After down loading and installing the new UK/ROI map the map share indicator in TT home say "Your map has not been updated for more than 20 weeks. Unfortunately Map Share tm map corrections are temporarily not available"
Is this normal Question

adobbing · Lifetime Member Joined: 08/04/2003 12:55:05 Posts: 213

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

Wazza_G · Posted: Thu Sep 02, 2010 6:39 pm Post subject:

STILL waiting for BT to come & repair our phone line, I think if I were to try & download it, I'd be dead & buried by the time it finished downloading.

Max speed so far today 33kbps. Twisted Evil

_________________
Be alert.. This country needs more lerts.

exportman · Posted: Thu Sep 02, 2010 7:26 pm Post subject:

Hi

I got the server error too. After it refused multiple times, my solution was to navigate to the tomtom temp folder and delete all the files it contained.

After that the next time I started the update it was working again.

However, Apart from the interuptions for travelling to and from work I have been trying to complete this download since 10 am yesterday,total downloaded sofar, 583 MB out of 1.77gb !

SO I guess it will be another 3 days at this rate.

Have you noticed everyone is struggling to download the update Then Tomtom email everyone telling them about it being available.

alanlakes · Posted: Thu Sep 02, 2010 11:00 pm Post subject:

2215 02 September and at last Tomtom have fixed the problem. No more server timeouts.
W & CE map dowloaded in about 30 minutes after 3 days.
Hope thats a global fix and I am not just lucky!
_________________
Tomtom Go 6200, Tomtom GO Android app, Garmin GPSMap 62stc, Garmin Oregon 450, Memory map V5 & V6, Moto G6, CamerAlert, Copilot Premium, MM Tracker.

Guivre46 · Posted: Thu Sep 02, 2010 11:22 pm Post subject:

Support still has the 'time out' error message.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

exportman · Posted: Thu Sep 02, 2010 11:38 pm Post subject:

FINALY! Finished downloading around 21.30

Update works OK copied the mapsettings back took a little time to boot but all seems fine now.

Bullen · Occasional Visitor Joined: Jun 21, 2006 Posts: 4

I spoke to TomTom yesterday about the map updates. Having been told it was a connection error my end they finally admitted that they had a server error with the new maps. They have not got a fix for it yet so expect a long wait for the download. Tomtom at their best again! You would have thought after their last download release that did not work that they would be a little more careful, clearly not. Tomtom 950 Live. Crying or Very sad

alan_sh · Posted: Fri Sep 03, 2010 11:12 am Post subject:

I'm on Virgin 50mb. The WE maps came down at around 47mb/sec. I'm now doing the whole of WE&C Europe onto an SD card and that's coming down between 35 and 35mb/sec.

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