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andypenn
Lifetime Member
Joined: Jun 27, 2005
Posts: 22
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 Posted: Fri Feb 09, 2007 8:35 pm Post subject: |
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Hi Guys
I have had dealings with tom tom suppert and have too say I have had exellent service.
1st time widscreen dock problems new modified one recieved 5 days later
2nd time my 910 stopped working I had a new unit 7 days later
3rd time complained my home dock and mains charger was having charging problems and 5 days later have recieved a new home dock and mains charger.
I have dealt with loads of internet companies in the past and feel this is one of the better companies I have dealt with.
Sorry to hear about other peoples problems
Cheers all Andy.... |
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MrBungle
Occasional Visitor
Joined: Nov 05, 2006
Posts: 21
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| Posted: Sat Feb 10, 2007 12:54 pm Post subject: |
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I just wanted to say a huge thank you. It must have been down to you guys becuase last night I received an email with a tracking number - a memory card is winging it's way back to us via UPS.
Excellent stuff  Big thanks to whoever made this happen. Because up until coming here the other day we had hit a brick wall.
Cheers :D |
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user10664
Occasional Visitor
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Joined: Dec 25, 2004
Posts: 58
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| Posted: Sat Feb 10, 2007 1:02 pm Post subject: |
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Its about time to shame on you tomtom learn a lesen from this
or you will loose credability
mr bungle please tell us when you get it
but tomtom send him a new 910 for been so crap and lern from it
we will be watching how your customer care is in the future
mr johnny h |
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MrBungle
Occasional Visitor
Joined: Nov 05, 2006
Posts: 21
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| Posted: Wed Feb 14, 2007 9:15 pm Post subject: |
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Just to let everyone know that my aunt's memory card finally turned up yesterday.
Someone called Felix called her on Tuesday and said as a gesture of goodwill they had installed the speed camera pack as well.
Now, it's nice to have a bonus like that. But considering the enormity of the screw up, something a little more would have been more gratefully accepted.
Still, it's a nice addition, as trying to install the speed package is how we found out the card was duff.
Thanks you to whoever got through and made this all work out in the end.
Cheers! :D |
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NeilGP
Occasional Visitor
Joined: Sep 06, 2006
Posts: 2
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| Posted: Thu Feb 15, 2007 7:36 am Post subject: |
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I have also just received communication from TOMTOM that a free-of-charge replacement is being shipped out today. :D
It appears that TOMTOM had received the original faulty card and lost it. But this has now been resolved and replacement is being shipped to us by UPS.
Thank you for allo concerned to help push this issue along. |
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MrDJ
Regular Visitor
Joined: Nov 18, 2006
Posts: 205
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| Posted: Fri Feb 16, 2007 8:10 pm Post subject: |
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i contacted TT last week by email about my 910 home dock.
received email back well within 24 hours advising a replacement would be sent free. received it today so im happy. only problem is i done my first long journey at the weekend and the window mount keeps drooping so lets see if we can acheive 2 out of two from TT |
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r6demon
Occasional Visitor
Joined: Nov 03, 2004
Posts: 10
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Eldar
Pocket GPS Moderator
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Joined: Sep 24, 2004
Posts: 1294
Location: London
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| Posted: Sat Feb 17, 2007 10:38 am Post subject: |
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Just one question - how are you going "to make sure No one buys a TT product ever again!"?  |
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bumpkin
Frequent Visitor
Joined: Feb 08, 2006
Posts: 264
Location: Herefordshire
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| Posted: Sat Feb 17, 2007 11:59 am Post subject: |
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| Eldar wrote: | | Just one question - how are you going "to make sure No one buys a TT product ever again!"? |
It's the evolution of the product, or not as the case may be. It seems that TomTom even have their doubts, Riders seem hard to come by these days with some retailers admitting that they aren't available anymore.
I think especially within biking circles, where there does tend to be a club culture, people tend to go by recommendation. Whilst there are happy Rider users out there I don't think even they can deny that there is an issue with the cradle. I was considering a Rider a year ago but caught early noises of discontent so got a Quest instead. I'm not saying the competition is perfect but I know who I'll be buying from next time and anyone who asks will get recommended to do likewise.
_________________
Chas
Garmin i3, Quest & StreetPilot 2720 with GTM10 |
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Eldar
Pocket GPS Moderator
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Joined: Sep 24, 2004
Posts: 1294
Location: London
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| Posted: Sat Feb 17, 2007 12:14 pm Post subject: |
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| bumpkin wrote: |
I think especially within biking circles, where there does tend to be a club culture, people tend to go by recommendation. |
The Rider was not a very good product to start with and there have been a lot of problems with it. Why would anybody buy the last end-of-the-line product in the shop after being advised against it is beyond me.
By all accounts Garmin's devices (including zumo) are much more suitable for bikers. |
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