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turbo10
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Joined: May 24, 2008
Posts: 230
Location: Wigan
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 Posted: Tue Feb 01, 2011 10:35 pm Post subject: |
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| madhatter wrote: | | Well if it isn't fixed this week its getting taken back to Halfords for a exchange. |
Make sure you get if you can, like I did, an email from TT saying its a hardware problem. When I bought mine from Halfords they told me if I needed to return it a software problem would not be entertained, it had to be a hardware problem.
It is likely that if had pushed it, even with a software problem I could have forced an exchange but with the email from TT I had no hassle from them.
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madhatter
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Joined: Jun 22, 2005
Posts: 78
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| Posted: Wed Feb 02, 2011 4:58 pm Post subject: |
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Well still not got safety Camera's today. So called TomTom up and asked what was happening. Was told another safety camera update was due tomorrow i could see if that sorts it. I said no i wanted it replaced as if tomorrows update did not work i would not have time to take the unit back tomorrow. Very helpful customer service rep said he understood and would email me authorisation letter to take to Halfords to swop the unit for a new one. Sure enough email arrived within 5 mins round to halfords walked out with a new unit. Updated it and speed cameras are back. So a happy end for me just waiting to see if 3rd party poi support arrives soon.
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andy-c1
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Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex
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| Posted: Thu Feb 03, 2011 8:56 am Post subject: |
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wonder how much tomtom pays for postage on all these returns as they must go back to them to be looked at
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Kieren
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Joined: Mar 21, 2006
Posts: 3
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| Posted: Thu Feb 03, 2011 2:36 pm Post subject: |
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I'm getting dizzy going round in circles with Tom Tom Customer Support and so now the issue has been escalated to 3rd Line support. They have been pretty useless so far and as they said today "We are perplexed as to why the device does not see the update?"
Anyhoo, the device will still not update from 10.022 and refuses to see any updates at all. |
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dhn
Frequent Visitor
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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| Posted: Thu Feb 03, 2011 2:44 pm Post subject: |
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Try this:
In your MyTomTom notification popup, clear the cache and see if that helps.
If not, try changing the setting to a different country. Save settings. Any notification appearing? Try setting back to UK. Anything now?
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Thu Feb 03, 2011 3:05 pm Post subject: |
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| Kieren wrote: | | now the issue has been escalated to 3rd Line support. |
I'm impressed. I don't think I've ever heard of 3rd line support before! |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Thu Feb 03, 2011 3:37 pm Post subject: |
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| Andy_P wrote: | | I'm impressed. I don't think I've ever heard of 3rd line support before! |
That's us 
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Thu Feb 03, 2011 4:08 pm Post subject: |
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| Darren wrote: | | Andy_P wrote: | | I'm impressed. I don't think I've ever heard of 3rd line support before! |
That's us |
Oh please!!!!  it takes me sooo long to find this smiley in my Photobucket album. Do you think you could provide us with a smiley on the forum for "Coffee Onto Keyboard And Monitor Moment"?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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ICHAPMAN
Occasional Visitor
Joined: May 13, 2009
Posts: 23
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| Posted: Fri Feb 04, 2011 3:11 pm Post subject: |
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| Kieren wrote: | | Anyhoo, the device will still not update from 10.022 and refuses to see any updates at all. |
My unit also does not detect the update, and is 'stuck' on 10.022. I've uninstalled My Tomtom, ensuring that Registry, Program folders, Cache folder etc were all deleted and removed prior to reinstallation.
Still nothing - unit flashes for a moment that's its checking for updates, but doesn't appear to find anything. |
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thefella
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Joined: Dec 03, 2006
Posts: 41
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| Posted: Sat Feb 05, 2011 3:38 pm Post subject: |
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I've reinstalled tomtom home, and when I open the program it says my 1000 is up to date and there are no updates waiting for installation. It did update the device number Top line in version in brackets from (26.3) to (29.9) app is 10.022 other than that nowt to install!!!  |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sat Feb 05, 2011 4:08 pm Post subject: |
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That number in the brackets (eg (26.3) to (29.9)) is just the amount of free RAM available at the time you connect to MyTomTom. It will change (up or down) every time.
I think you may need to contact TT customer services to get the update "pushed" to your particular serial number again. |
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thefella
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Joined: Dec 03, 2006
Posts: 41
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| Posted: Sat Feb 05, 2011 4:55 pm Post subject: |
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Cheers for your reply  I've been reading about these on here for a while and thought  tomtom would have sorted the 1000 updates and maps out by now! Plus would like to get the camera database from here on it too! So, is the best way to contact them via email or phone? |
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turbo10
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Joined: May 24, 2008
Posts: 230
Location: Wigan
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| Posted: Sat Feb 05, 2011 8:04 pm Post subject: |
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What is the latest Map and App for 1005
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ICHAPMAN
Occasional Visitor
Joined: May 13, 2009
Posts: 23
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| Posted: Tue Feb 08, 2011 2:26 pm Post subject: |
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Well I contacted Tomtom support to see if they could assist me with updating my GO 1000 Live to the 10.024 release.
I ensured that I explain my "My Tomtom" application was on the latest release, highlighted they own software revision page showing 10.024 being the latest, give then my serial number and the full software revision as shown in the status screen....
...1st they replied and told me how to update the "My Tomtom" application. So I replied and explained I was looking for the device update.
...today they've come back and said there are no device updates at this time..
Read into that what you will...did they pull the update?
Iain |
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thefella
Occasional Visitor
Joined: Dec 03, 2006
Posts: 41
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| Posted: Tue Feb 08, 2011 7:19 pm Post subject: |
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well I've just checked what software I'm on and it's 10.022 dated 13/9/2010. I've emailed tomtom asking about device and map updates and I've got NO reply yet
By the time we get the updates and the full services that tomtom advertises, they will be out of date and folk will be getting newer tomtom's or other satnav brands!! |
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