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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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 Posted: Thu Jan 31, 2008 9:15 pm Post subject: |
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This is the reply I received!.They've obviously changed their minds regarding the map transfer. What a swizz
Dear Mr simms,
Thank you for your query regarding Map transfer.
It seems as there is a fault on your TomTom account. We currently cannot offer you an immediate suitable solution for this problem. We have sent your question to our 2nd line technical department.
We hope to have an answer for you as soon as possible, please bear with us while we find a solution for your query.
With Best Regards
TomTom Customer Support Team
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Paul
TomTom Go 600 |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Thu Jan 31, 2008 9:22 pm Post subject: |
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| Try again in the morning, with a bit of luck you will get someone else answering the phone who actually knows what to do - Mike |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Thu Jan 31, 2008 9:32 pm Post subject: |
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| mikealder wrote: | | Try again in the morning, with a bit of luck you will get someone else answering the phone who actually knows what to do - Mike |
Yeah, I'm not working tomorrow so I can phone from home. It'll be cheaper than using a mobile.
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Paul
TomTom Go 600 |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Thu Jan 31, 2008 10:20 pm Post subject: |
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| korndog wrote: | | mikealder wrote: | | Try again in the morning, with a bit of luck you will get someone else answering the phone who actually knows what to do - Mike |
Yeah, I'm not working tomorrow so I can phone from home. It'll be cheaper than using a mobile. |
Listen, when I said | Quote: | In fact, you'll find it goes smoothly ...
They'll say "Certainly Sir, and don't believe that prat DennisN, he's just a plonker Rodders". |
I was rather banking on you to do the right thing. I disclaim all responsibility for people who manage to get it wrong (even with TomTom's help).
Anyway, hang in there young man and it'll all go smoothly next time.
........................ I think.
........................ Maybe.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Fri Feb 01, 2008 11:31 am Post subject: |
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Hurrah, Success, of sorts. They've agreed to refund the original purchase and I bought a map on the new account which works. They still insist that there's nothing wrong with old account but I managed to convince them that I'd not downloaded it. Just hope the refund comes through.
Also, ever since I updated my 710 to v7 I've not been able to bluetooth my XDA to it. It could be the phone I suppose, and when I take the 710 off the cradle it crashes and have to reset it. Oh well cant have everything.
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Paul
TomTom Go 600 |
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if1977
Lifetime Member
Joined: Nov 30, 2007
Posts: 649
Location: Doncaster
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| Posted: Fri Feb 01, 2008 6:13 pm Post subject: |
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| korndog wrote: | Hurrah, Success, of sorts. They've agreed to refund the original purchase and I bought a map on the new account which works. They still insist that there's nothing wrong with old account but I managed to convince them that I'd not downloaded it. Just hope the refund comes through.
Also, ever since I updated my 710 to v7 I've not been able to bluetooth my XDA to it. It could be the phone I suppose, and when I take the 710 off the cradle it crashes and have to reset it. Oh well cant have everything. |
The same happened to my 710 Korndog, exact same. Updated to v7 and then get errors at 40% when trying to re-connect the bluetooth. This is when i was told about the Clear Flash Tool. Run it and then do a Factory Reset straight away and then set up your bluetooth connection and you will be back to normal. Only took me 3 months to get this sorted. 
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NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade) |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Fri Feb 01, 2008 6:35 pm Post subject: |
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| if1977 wrote: | | korndog wrote: | Hurrah, Success, of sorts. They've agreed to refund the original purchase and I bought a map on the new account which works. They still insist that there's nothing wrong with old account but I managed to convince them that I'd not downloaded it. Just hope the refund comes through.
Also, ever since I updated my 710 to v7 I've not been able to bluetooth my XDA to it. It could be the phone I suppose, and when I take the 710 off the cradle it crashes and have to reset it. Oh well cant have everything. |
The same happened to my 710 Korndog, exact same. Updated to v7 and then get errors at 40% when trying to re-connect the bluetooth. This is when i was told about the Clear Flash Tool. Run it and then do a Factory Reset straight away and then set up your bluetooth connection and you will be back to normal. Only took me 3 months to get this sorted. |
I messed about with it this aft and I've managed to get it to connect as a hands free device. I'm not bothered about the wireless data connection. I do the map-share update through TomTom home anyway. Cheers 
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Paul
TomTom Go 600 |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Mon Feb 04, 2008 12:10 pm Post subject: |
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I do not believe it!! Now they're saying they could've moved the map.
Thank you for contacting TomTom Customer Support
Have you yet opened a second account because I was advised a refund can take up to six weeks, and it would take less than a week to move the map to another account, I apologize for the run around after reading the last few replies but this is the easiest option.
Also I told them I'd bought another map on the new email address, Why dont people listen!!
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Paul
TomTom Go 600 |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Sat Feb 09, 2008 10:50 am Post subject: |
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Now they say they wont give me a refund until I put the 710 device code into my old account!! That was the problem I had in the first place!!!!
AARRGH!!! 
I know it's getting boring but you did say you wanted to know how I was getting on.
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Paul
TomTom Go 600 |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Sun Feb 10, 2008 9:01 am Post subject: |
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See? What was it I told you? | Quote: | | In fact, you'll find it goes smoothly ... |
All you have to do with TomTom is take the right approach. It helps if you smile whilst you are talking (or even writing) - the person at the receiving end somehow recognises that you are a nice person. Myself, I just foam at the mouth. 
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Wed Feb 20, 2008 3:47 pm Post subject: |
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At last they've decided to see sense and refund my cash. Now I'm pushing for a free upgrade! I think I deserve one
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Paul
TomTom Go 600 |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Wed Feb 20, 2008 10:03 pm Post subject: |
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"Thank you for contacting TomTom Customer Support
We apologize for the inconvenience and have refunded the order for you but I cannot issue a newer free map to your account."
I thought someone on here did actually get a free upgrade. TomTom suck!!
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Paul
TomTom Go 600 |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Wed Feb 20, 2008 10:26 pm Post subject: |
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| korndog wrote: | "Thank you for contacting TomTom Customer Support
We apologize for the inconvenience and have refunded the order for you but I cannot issue a newer free map to your account."
I thought someone on here did actually get a free upgrade. TomTom suck!! |
Well, korndog you have destroyed my faith in human nature and TomTom Customer Support.
When I said | Quote: | Listen, when I said
| Quote: | In fact, you'll find it goes smoothly ...
They'll say "Certainly Sir, and don't believe that prat DennisN, he's just a plonker Rodders". |
I was rather banking on you to do the right thing. I disclaim all responsibility for people who manage to get it wrong (even with TomTom's help).
Anyway, hang in there young man and it'll all go smoothly next time.
........................ I think.
........................ Maybe. |
I was saying so in the supreme confidence that TomTom would see you right.
Because I'm a confident sort of guy. But it's not my fault TomTom are unreliable - I did have my fingers crossed for you. 
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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korndog
Lifetime Member
Joined: Jan 29, 2005
Posts: 236
Location: yorkshire
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| Posted: Wed Feb 20, 2008 10:33 pm Post subject: |
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I searched the forum and found out the free upgrade only applies if you buy new equipment not new maps. So technically they are correct but morally still poo holes in my eyes
 
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Paul
TomTom Go 600 |
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